FAISAL ALQAWSI

Managed customer relationship activities and maintained accurate client records to ensure smooth communication and follow-up.

Supported daily CRM operations by handling customer inquiries, updating databases, and coordinating with internal teams.

Contributed to improving customer satisfaction through effective tracking, reporting, and timely resolution of requests.

• Customer Realation Managment
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.
• Helped resolve client problems quickly with superior customer service.
• Responded to telephone and in-person requests for information.

• Resolved customer complaints following guidelines.
• Shared informational brochures and details about policies to help guests make decisions.
• Completed customer orders with speed and accuracy.
• Carried out day-to-day duties accurately and efficiently.

• Helped organisations improve customer satisfaction and achieve measurable results.
• Resolved or escalated customer issues for high levels of satisfaction.
• Handled in-person, email and mailed correspondence.
• Worked in collaboration with sales team to achieve collective targets and goals.
• Listened actively to offer accurate information and best solution to their needs.