Faisal Alshamrani

- Soft/Hard aspects of the building maintenance & services

-Managed 4-5 facilities, (residential and offices) overseeing a team of 20-30 TK/HK/F&B and FO.
- Directed by RCU facility management dept, prepared Requests for Proposals (RFPs), and coordinated purchase orders (POs).
- Delivered projects & services on time, within budget, along with compliance of the safety, quality requirements by RCU.

-Assigned as night manager in charge for Royal commission of Al-Ula main campus along with other responsibility (period of 3 months).

Tabuk investment & tourism Co. operating contract ends 2023-2024

-Promoted from Hospitality specialist to Operational lead on Aug 2022

-Plaining and oversee shared stay (Long/short) Riyadh operation, removing obstacles, and delivering exaptational service to guest & owners.

-Managing 100+ units (Villas/Apartments).

-Assigning roles and tasks with team of 10-15 along with HOW TO TRAIN, elevating the staff organizational skills.

-Onboarding of new rental units for OTA readiness (e.g., Airbnb, Booking.com etc..), ensuring compliance with platform standards for photos, amenities alongside with Mabaat Operational standard.

-Handled outside vendors and service agencies (Repair parts, Equpment & tools stores and Landry, 3rd parties HK services)

-Jeddah season taskforce (Period of 4 months 200+ units)

-Coordinated daily tasks, ensuring smooth workflow within the team.

-Coached team members through new or difficult workflows.

-Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Guest Recovery, Revenue Reconciliation, VIP Arrival Coordination.

-Maintaining Hyatt SOP, Opera PMS, and 5-star service standards.

-Hyatt loyalty program ownership Meetings, Training & reference.

-Night Manager in charge & Night Auditor/Audit Compliance/PMS night run, Reporting to GM, Executive and Finance dept (Periods of 5 Months)

-Pre-Opening certification

-Opera PMS Mastered guest check-in/out, cashier closure, City Ledger payments, and night audit execution.

-Customer Service: Resolved guest concerns promptly, ensured satisfaction, and built loyalty through attentive, personalized support.

-Achieving and maintaining personal KPI (Upselling Rev, Walk-in Res, and customer review) on monthly basis