Faisal Alshehri
Riyadh
Summary
I have over 5 years of experience in customer service across multiple industries, with strong hands-on experience in technical support and computer systems. I’m used to handling customer inquiries, solving problems efficiently, and keeping service quality high in fast-paced environments. My technical background helps me understand issues quickly and provide practical solutions, which consistently leads to better customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work history
CS Operations
Amazon
08.2022 - Current
- Delivered high-quality customer service by efficiently resolving customer inquiries and complaints.
- Implemented customer-focused solutions that enhanced satisfaction and engagement levels.
- Managed refund requests accurately while ensuring full compliance with company policies.
- Contributed to improving the overall customer experience through consistent service excellence.
- Provided excellent customer service, improved overall shopping experience.
Technical Support Agent And Customer Service
Libra Foundation for Accounting Software
01.2021 - 12.2021
- Provided comprehensive technical support to customers, resolving issues effectively and efficiently.
- Educated customers on product features and functionalities to enhance user experience.
- Managed multiple inquiries simultaneously, ensuring timely responses and resolutions to all requests.
- Conducted follow-up communications with customers to confirm issue resolution and gather feedback.
- Implemented new technical procedures with reduced troubleshooting time.
Communication reception and customer service
Mansour Salem Restaurant
02.2013 - 01.2016
- Assisted customers by providing information and addressing inquiries in a friendly manner.
- Managed incoming calls and directed them to appropriate departments for efficient service.
- Handled customer complaints with empathy and professionalism to enhance satisfaction.
- Coordinated with team members to maintain a positive and productive work environment.
- Supported daily operations by ensuring reception area remained organised and welcoming.
Education
Diploma - Food Safety
Riyadh Technical Collage
Riyadh /2016 - /2018
Diploma - Computer Application
Entrepreneurship Institute
Riyadh /2020 - /2021
Skills
- Customer Support & Issue Resolution
- Complaint Handling & De-escalation
- Customer Experience Enhancement
- Fast & Accurate Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Task Prioritization
- Technical Support & Troubleshooting (Hardware & Software)
- PC Maintenance, Upgrades & Basic Repairs
- Software Installation & Configuration
Languages
Arabic
Native
English
Intermediate
Certification
Data Entry & Data Processing Certification (Excellent )
Timeline
CS Operations
Amazon
08.2022 - Current
Technical Support Agent And Customer Service
Libra Foundation for Accounting Software
01.2021 - 12.2021
Communication reception and customer service
Mansour Salem Restaurant
02.2013 - 01.2016
Diploma - Food Safety
Riyadh Technical Collage
/2016 - /2018
Diploma - Computer Application
Entrepreneurship Institute
/2020 - /2021