Summary
Overview
Work history
Education
Skills
Languages
Timeline
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FAISAL ALZAHRANI

JEDDAH,SAUDI ARABIA

Summary

Highly motivated and service-oriented Central Officer with extensive experience in the aviation industry, currently employed at Saudi Airlines. Specializing in guest relations and reservation management, I am responsible for resolving complex issues related to bookings, cancellations, and itinerary changes, ensuring smooth travel experiences for passengers. I provide accurate, up-to-date information on airline policies, travel regulations, and international travel requirements, while maintaining the highest standards of customer service and operational efficiency.

Fluent in both Arabic and English, I possess strong interpersonal and communication skills that enable me to effectively assist a diverse customer base. My bilingual abilities allow me to bridge communication gaps and handle inquiries with cultural sensitivity and professionalism. I am known for my patience, attention to detail, and ability to remain calm under pressure, which are essential in addressing customer concerns and finding timely solutions.

I hold a Bachelor's degree in English Language, which has enhanced my linguistic proficiency and analytical thinking. With a strong commitment to excellence and continuous improvement, I strive to contribute positively to the goals of Saudi Airlines while upholding its reputation as a leading carrier in the region. I am eager to take on new challenges and further expand my expertise in airline operations and customer experience.

Overview

2024
2024
years of post-secondary education

Work history

Central officer

SAUDI AIRLINES
JEDDAH
12.2024 - Current
  • Worked diligently under pressure whilst preserving high-quality output.
  • Collaborated with colleagues for effective teamwork.
  • Delivered top-notch service to visitors, enhancing their experience at the venue.
  • Facilitated smooth communications between departments for better coordination.
  • Executed assigned duties responsibly thus meeting departmental expectations consistently.
  • Provided customer service to improve overall visitor experience.
  • Handled sensitive information with discretion and professionalism.
  • Ensured safety by routinely patrolling and conducting security checks.
  • Improved team efficiency with regular training sessions.

Education

Bachelor's degree - ENGISH LANGUAGE (GENERAL)

AL-BAHA UNIVERSITY
Al Bahah, Al Bahah Region

Skills

  • Customer Service Excellence – Proven ability to handle guest inquiries and resolve issues promptly, ensuring high levels of passenger satisfaction and loyalty
  • Problem Solving & Decision Making – Skilled in analyzing and resolving booking and travel-related issues efficiently, even under high-pressure situations
  • Bilingual Communication – Fluent in Arabic and English, with strong verbal and written communication skills that support effective interaction with international guests and colleagues
  • Airline Reservation Systems – Proficient in using airline booking platforms and tools to manage, modify, and troubleshoot guest reservations
  • Knowledge of Travel Regulations – Well-versed in international and regional travel policies, visa requirements, and airline protocols, enabling accurate guidance to passengers
  • Team Collaboration – Strong team player who works well with cross-functional departments to ensure smooth operations and a seamless customer journey
  • Time Management – Capable of managing multiple tasks efficiently while maintaining attention to detail and service quality
  • Adaptability & Stress Management – Demonstrated ability to stay composed and professional during peak times or in challenging customer service scenarios
  • Cultural Awareness – Experience working with guests from diverse backgrounds, showing empathy, understanding, and respect in all interactions
  • Professional Etiquette – Maintains a high standard of professionalism in communication, appearance, and behavior, in alignment with corporate values

Languages

English
Fluent

Timeline

Central officer

SAUDI AIRLINES
12.2024 - Current

Bachelor's degree - ENGISH LANGUAGE (GENERAL)

AL-BAHA UNIVERSITY

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FAISAL ALZAHRANI