Summary
Overview
Work history
Education
Skills
Timeline
Generic
faisal dubaie

faisal dubaie

raiyde,Saudi Arabia

Summary

Currently studying Front Office Operations at HDMI – Hotel and Tourism Management Institute in Riyadh. I bring previous experience in customer service and hospitality, with strong multitasking and communication skills. I am flexible, disciplined, and eager to learn, aiming to build a successful career in the hospitality and aviation industry.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Costumer Service

STC Engagement Center (Amer)
Riyadh, Riyadh Region
2023.05 - 2025.07
  • Communicate with beneficiaries through multiple digital channels to assist them in using DGA services.
  • Follow up and escalate unresolved digital reports within the specified timeframe with relevant agencies.
  • Measure beneficiary satisfaction by evaluating their experience with DGA services.

Admin Office Co-radiator

Global Construction Contacting
Riyadh, Riyadh Region
2024.02 - 2025.01
  • Assisted in managing and executing various construction projects, ensuring quality and safety standards.
  • Coordinated between teams to ensure timely project delivery.
  • Gained experience in construction management and engineering support.

Cashier & Supervisor

Burger fuel
Riyadh, Riyadh Region
2016.08 - 2022.08
  • Checking materials and supplies
  • Reporting when stock is low
  • Handle cash, credit, or check transactions with customers
  • Resolving customer complaints, guiding them, and providing relevant information
  • Providing excellent customer service to ensure satisfaction
  • Engaged with customers to gather feedback, contributing to improvements in service delivery. offered friendly greetings and farewells, creating a welcoming environment for all patrons. •
  • Greeted customers entering store and responded promptly to customer needs.

Education

Diploma - ENGLISH LANGUAGE

Al Imam Muhammad Ibn Saud Islamic University
Riyadh, Riyadh Region
2015.01 - 2016.01

High School Diploma - ENGLISH LANGUAGE

Al Ghad School
Riyadh, Riyadh Region
2012.01 - 2013.01

Skills

  • Teamwork and collaboration
  • Strong organizational abilities and time management
  • Empathy and patience in dealing with upset or frustrated customers
  • Positive attitude and professionalism under pressure
  • Excellent knowledge of hospitality industry
  • Conflict resolution and problem-solving

Timeline

Admin Office Co-radiator

Global Construction Contacting
2024.02 - 2025.01

Costumer Service

STC Engagement Center (Amer)
2023.05 - 2025.07

Cashier & Supervisor

Burger fuel
2016.08 - 2022.08

Diploma - ENGLISH LANGUAGE

Al Imam Muhammad Ibn Saud Islamic University
2015.01 - 2016.01

High School Diploma - ENGLISH LANGUAGE

Al Ghad School
2012.01 - 2013.01
faisal dubaie