faisal dubaie
raiyde,Saudi Arabia
Summary
Currently studying Front Office Operations at HDMI – Hotel and Tourism Management Institute in Riyadh. I bring previous experience in customer service and hospitality, with strong multitasking and communication skills. I am flexible, disciplined, and eager to learn, aiming to build a successful career in the hospitality and aviation industry.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Costumer Service
STC Engagement Center (Amer)
Riyadh, Riyadh Region
05.2023 - 07.2025
- Communicate with beneficiaries through multiple digital channels to assist them in using DGA services.
- Follow up and escalate unresolved digital reports within the specified timeframe with relevant agencies.
- Measure beneficiary satisfaction by evaluating their experience with DGA services.
Admin Office Co-radiator
Global Construction Contacting
Riyadh, Riyadh Region
02.2024 - 01.2025
- Assisted in managing and executing various construction projects, ensuring quality and safety standards.
- Coordinated between teams to ensure timely project delivery.
- Gained experience in construction management and engineering support.
Cashier & Supervisor
Burger fuel
Riyadh, Riyadh Region
08.2016 - 08.2022
- Checking materials and supplies
- Reporting when stock is low
- Handle cash, credit, or check transactions with customers
- Resolving customer complaints, guiding them, and providing relevant information
- Providing excellent customer service to ensure satisfaction
- Engaged with customers to gather feedback, contributing to improvements in service delivery. offered friendly greetings and farewells, creating a welcoming environment for all patrons. •
- Greeted customers entering store and responded promptly to customer needs.
Education
Diploma - ENGLISH LANGUAGE
Al Imam Muhammad Ibn Saud Islamic University
Riyadh, Riyadh Region 01.2015 - 01.2016
High School Diploma - ENGLISH LANGUAGE
Al Ghad School
Riyadh, Riyadh Region 01.2012 - 01.2013
Skills
- Teamwork and collaboration
- Strong organizational abilities and time management
- Empathy and patience in dealing with upset or frustrated customers
- Positive attitude and professionalism under pressure
- Excellent knowledge of hospitality industry
- Conflict resolution and problem-solving
Timeline
Admin Office Co-radiator
Global Construction Contacting
02.2024 - 01.2025
Costumer Service
STC Engagement Center (Amer)
05.2023 - 07.2025
Cashier & Supervisor
Burger fuel
08.2016 - 08.2022
Diploma - ENGLISH LANGUAGE
Al Imam Muhammad Ibn Saud Islamic University
01.2015 - 01.2016
High School Diploma - ENGLISH LANGUAGE
Al Ghad School
01.2012 - 01.2013
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