Faisal Idris
Flight Attendant
Jeddah
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Helpful Flight Attendant dedicated to safety and customer service. Offers assistance with personable attitude to make flights enjoyable. Knowledgeable and polished with strong interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Flight Attendant
Saudi Arabian Airlines
Jeddah
07.2017 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Used excellent customer service skills in addressing passengers' needs.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Coustmer Service
Fitness Times
Jeddah
06.2015 - 06.2017
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor Of Science (EXT.) - Health Services Administration And Hospital
King Abdulaziz University
Facility Of Business In Rabigh 12.2016 - 12.2022
Skills
Preflight briefings
undefinedTimeline
Senior Flight Attendant
Saudi Arabian Airlines
07.2017 - Current
Bachelor Of Science (EXT.) - Health Services Administration And Hospital
King Abdulaziz University
12.2016 - 12.2022
Coustmer Service
Fitness Times
06.2015 - 06.2017
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