FAISAL IJAZ
Jeddah,SAUDI ARABIA
Summary
Experienced operations professional with focus on streamlining processes and enhancing productivity. Drives operational excellence by implementing strategic initiatives and fostering team collaboration. Delivers measurable improvements through adept problem-solving and resource management.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Head of Operations - Western Region
Compass Arabia Co. Ltd
Jeddah, Saudi Arabia
10.2019 - Current
- Oversee Multiple B&I & Healthcare sector sites, monitoring 600+ employees all over the sites within western region.
- Managing daily operations by overseeing financials, key performance indicators and employee performance.
- Coordinating large scale projects with successful outcomes.
- Coordinating cross-departmental initiatives to achieve overall business objectives.
- Optimizing resource allocation to maximize productivity.
- Streamlining internal processes and improvements by implementing new operational strategies.
- Directing team to deliver high-quality customer service.
- Implementing operational changes to improve efficiency.
- Leading diverse teams, promoting a cooperative work environment.
- Achieving team collaboration with regular staff meetings and feedback loops.
- Directing daily operations, ensuring smooth business continuity as per company or client requirements.
- Improving workflow efficiency to enhance productivity.
- Building key stakeholder and client relationships to facilitate business growth.
- Prioritizing client satisfaction through the delivery of high-quality services.
- Enhancing productivity through innovative management techniques.
- Maintaining high standards of service by implementing quality control procedures.
- Conducting employee training Programms to enhance skill sets.
- Monitoring health and safety measures for guaranteed compliance.
- Compiling comprehensive reports on incident findings to inform future prevention strategies.
- Promoting safe working practices, enabling staff safety and wellbeing.
- Overseeing financial planning, ensured fiscal stability of the projects and Organisation.
- Instituting cost control measures within the units as per budgets and contractual obligations.
- Developing Budgets with Finance team for financial years.
- Managing business operations, financial performance and investments of company within the units.
- Developing financial strategies to maximize budget allocations and ROI within units.
- Conducting regular financial reviews of active accounts with team to ensure achievement of budgets.
- Leading and supporting all units to achieve their budgets.
- Reviewing weekly & monthly reports with summary of results to line manager.
- Maintaining client retention with proactive communication and actioned strategies.
Operation Manager
ADNH Compass ME.
Abu Dhabi, UAE
04.2016 - 09.2019
- Monitored and planned day to day operation and clients.
- Focusing on system in place for smooth operation activities.
- Menu selection for patients with help of dietician teams.
- Menu Developments for regular, VIP & Royal Category.
- Coordinating chefs and operational team to make sure activities are in right direction.
- Developed an action Plan for smooth service environment.
- Training of staff (Kitchen staff, Service Staff)
- Hire, train, motivate, supervise, and evaluate employees.
- Monthly and Quarterly appraisals
- Oversee inventory control, ordering, food sanitation and quality control of food products.
- Plan production schedule, Implement standard operating procedures.
- Monitoring variance reports & any discrepancies need to be investigated and reporting to Financial Controller.
- Analyzes Profit & Loss variance and reviews detailed revenue and cost transactions.
- Monitor P&L of all the outlets and monitoring Marketing initiatives.
- Reduced all the overheads and variable costs like waste and wage cost and unified front and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability.
- Operational audit excellence average is 90%.
- Monitoring Financial Actives in operation. (Scored 100% in Financial Audit).
- Operation Team has achieved 5 stars in H&S and FS
- Making sure updated system is in place in kitchen according to MOH requirements
Assistant Operation Manager
SSP Food Travel Experts
Abu Dhabi & London, UAE & UK
05.2010 - 03.2016
- Assisting the operation manager in daily operations and overall management of the QSR.
- Supervise and train staff to ensure efficient and quality service.
- Ensure adherence to health, safety, and hygiene standards.
- Handling customer complaints and provide problem resolution.
- Monitoring inventory levels and conduct stock checks.
- Assisting in scheduling staff and managing labor costs.
- Supporting marketing initiatives and promotions.
- Maintaining financial controls and managing cash registers.
- Ensuring compliance with company policies and procedures.
Education
MSc. Finance & Business Managment - Finance & Business Management
University of Bedfordshire
United Kingdom 03.2009 - 04.2010
Master in Business Economics - Economics
University of Punjab
Pakistan 12.2006 - 12.2008
Bachelors in Commerce - Commerce
University of Punjab
Pakistan 09.2004 - 08.2006
Skills
- Leadership Management
- Hospitality Management
- Project management professional
- FOH & BOH Operation Management
- Guest Service Excellence
- Continuous Process Improvement
- Quality assurance oversight
- Monitoring Client Experience
- KPI-Management
- Budgeting & Cost Controlling
- Financial Reporting, P&L Management
- Cost Model Preparation
- Food Safety and Quality
- HACCP, Health & Safety, MOH, ISO, CBAHI, JCIA & Balady Guidelines
- Mobilization Management
- Menus Development
- Project Retention
- Sustainability
Languages
English
Fluent
Arabic
Intermediate
Urdu
Native
Certification
• Serve-safe International Certification
• H&S and FS Certification
• Person In-Charge Certification
• Shift Management
• Basic Management Training course
• Recruitment and Retention
• Attended Loss and control workshop
•Attended Lynx, Kronos and financial Workshops
Timeline
Head of Operations - Western Region
Compass Arabia Co. Ltd
10.2019 - Current
Operation Manager
ADNH Compass ME.
04.2016 - 09.2019
Assistant Operation Manager
SSP Food Travel Experts
05.2010 - 03.2016
MSc. Finance & Business Managment - Finance & Business Management
University of Bedfordshire
03.2009 - 04.2010
Master in Business Economics - Economics
University of Punjab
12.2006 - 12.2008
Bachelors in Commerce - Commerce
University of Punjab
09.2004 - 08.2006
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