Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Faisal M. Al-Azzaz

Administrative Officer
Riyadh

Summary

Strategic and action-oriented leader with a proven track record of driving team performance, streamlining operations, and delivering results across high-demand environments. Whether managing 150+ sales staff or leading real estate and airport operations, I bring decisive leadership, operational insight, and a relentless focus on execution. Ready to take on new challenges in a growth-driven organization where I can lead teams, elevate standards, and contribute to bold, measurable success.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Sr. Officer

Osool Integrated Real Estate Co.
02.2023 - Current
  • At Osool Integrated Real Estate, established by the General Organization of Social Insurance, I oversee critical responsibilities across properties, including maintenance, inquiries, complaints, and rental requests. Using Zoho CRM, I ensure efficient handling of rental inquiries via email and phone, prioritizing prompt communication. Additionally, I utilize IBM Maximo to log maintenance tickets and uphold strict property-specific protocols aligned with the company's high standards. As Shift Team Leader, I manage email distribution, client leads, and promptly handle both operational and non-operational requests. Monitoring team attendance closely, I focus on metrics like AHT and conduct regular awareness sessions to enhance team performance and foster professional development as a mentor.

Maintenance Lead Dispatcher

Riyadh Airports Company
09.2021 - 02.2023
  • As Lead Maintenance Dispatcher at King Khaled International Airport, I oversee critical maintenance emergencies focusing on rapid response and effective problem-solving. My role involves incident documentation for tracking and historical analysis. I am the primary liaison between operations and technical teams, ensuring clear communication via radios and phones. Additionally, I coordinate preventive maintenance activities with the engineering department, manage utility shutdowns seamlessly, and escalate critical issues through strategic communications. My tenure at KKIA emphasizes emergency coordination, proactive planning, and robust communication practices.

Sales Industry

01.2018 - 01.2021
  • I started my career in sales as a Salesman and progressed to become a Sales Supervisor across several businesses, accumulating over four years of hands-on experience. My expertise lies in product sales, where I excel in product presentation, building client relationships, and consistently achieving sales targets. As a Sales Supervisor, I led teams and managed up to 150 employees over time, gaining valuable insights into team dynamics and effective leadership. I can understand customer needs, close deals, maintain retail environments, manage inventory, and contribute to business growth through effective leadership and sales performance.

Education

Bachelor - Information Technology

Midocean University
12.2023 - Current

High school - undefined

Al-Farooq
01.2016 - 01.2018

Skills

  • Proficient in Microsoft Office applications
  • Advanced fluency in English
  • Team bonding
  • Compliance and Standards Adherence
  • Sales and Client Relationship Management
  • Academic writing and fast typing
  • Team Leadership and Management
  • Emergency Coordination and Problem-Solving
  • CRM Systems and Maintenance logging
  • Performance Monitoring and Improvement

Interests

Writing: I love to write paragraphs, poems and stories

Timeline

Bachelor - Information Technology

Midocean University
12.2023 - Current

Sr. Officer

Osool Integrated Real Estate Co.
02.2023 - Current

Maintenance Lead Dispatcher

Riyadh Airports Company
09.2021 - 02.2023

Sales Industry

01.2018 - 01.2021

High school - undefined

Al-Farooq
01.2016 - 01.2018

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Faisal M. Al-AzzazAdministrative Officer