Faisal Murad Alzwyhri
Riyadh,Saudi Arabia
Summary
Detail-oriented Marketing and After-Sales Specialist with expertise in time management, decision-making, and risk management, complemented by strong skills in client engagement and customer retention strategies. Skilled at enhancing customer experience through active listening, complaint resolution, and creative thinking. Proficient in document management, data analysis, and leveraging product knowledge to drive customer satisfaction and loyalty. Committed to delivering effective marketing results and providing high-quality after-sales support while fostering long-term client relationships for sustainable success.
Overview
3
3
years of professional experience
Work History
After-Sales Specialist
Roof Real Estate Development & investment
10.2024 - Current
- Gathered customer feedback to enhance product offerings and improve after-sales services.
- Provided post-sale support, ensuring customer satisfaction and long-term retention.
- Resolved customer inquiries and issues efficiently, maintaining a high service standard.
- Educated customers on product usage and troubleshooting to enhance their experience.
- Strengthened client relationships by offering proactive engagement and personalized solutions.
- Managed high-risk projects, ensuring safety compliance at all times.
Sales specialist
ASAS MAKEEN
07.2022 - 04.2024
- Gathered customer feedback to enhance product offerings and refine services.
- Executed multi-channel marketing campaigns, leading to increased brand engagement.
- Collaborated with cross-functional teams to ensure seamless product launches.
- Provided customers with detailed pricing insights and facilitated smooth financial transactions.
- Upheld strict quality assurance standards across all products and services.
- Expanded client investments by recommending tailored solutions and premium services.
- Built lasting client relationships through personalized engagement and strategic communication.
- Delivered post-sale support, enhancing customer satisfaction and encouraging repeat business.
- Guided customers in selecting optimal products/services to meet their unique needs.
Education
Bachelor's degree - IT
Arab open University
Riyadh, Riyadh RegionSkills
- Time Management
- Decision Making
- Risk Management
- Active Listening
- Client Engagement
- Customer Retention Strategies
- Customer Experience Enhancement
- Complaint Handling & Resolution
- Document Management
- Product Knowledge
- Creative Thinking
- Active listening
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Languages
English
Intermediate
Timeline
After-Sales Specialist
Roof Real Estate Development & investment
10.2024 - Current
Sales specialist
ASAS MAKEEN
07.2022 - 04.2024
Bachelor's degree - IT
Arab open University
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