Summary
Overview
Work history
Education
Skills
Timeline
Generic

Faisal Obeid Alsheikh

Riyadh

Summary

Results-driven professional with expertise in Apple smart devices maintenance, project management, and strategic planning. Demonstrates strong communication and interpersonal skills alongside proficiency in computer software applications and business analytics. Skilled in digital marketing, e-commerce management, financial reporting, and supply chain understanding, with a proven ability to optimise store layouts and manage stock control systems. Adept at scheduling employees, arranging staff rotas, and leading sales initiatives to drive business growth. Committed to life-long learning and leveraging data analysis for informed decision-making to achieve organisational objectives.

Overview

7
7
years of professional experience

Work history

Store Manager

Aleph APR
12.2024 - 03.2025
  • Ensure customer satisfaction by efficiently handling complaints and resolving issues
  • Maintain high standards of service quality and accuracy
  • Lead and coordinate staff to ensure smooth operations
  • Foster effective verbal and written communication with customers and team members
  • Manage time efficiently to meet service deadlines and handle peak hours
  • Address and resolve issues promptly to maintain service quality
  • Remain flexible and responsive to changing customer preferences and industry trends
  • Promote the business and drive sales through strategic marketing initiatives
  • Oversee weekly, monthly, and year-end inventory processes

Service Supervisor

Aleph APR
09.2023 - 11.2024
  • Arrange workflow efficiency to maximize output
  • Support and solve the branch's hardware issues
  • Train new employees to Apple's maintenance standards and guidelines
  • Managing different branches to improve service excellence
  • Improve customer satisfaction and experience by communicating with customers and gathering feedback on possible areas of improvement
  • Track the status of the KPIs of the service and ensure to meet them before the deadlines
  • Supervise monthly and year-end inventory

Technician

Aleph APR
07.2022 - 08.2023
  • Logistics officer
  • Technician at customer service
  • Apple certified technician ACM T and ACI T
  • Repairs Apple devices

Sales

Aleph APR
01.2022 - 06.2022
  • I worked as a Sales, helping customers with complaints and questions, giving customers information about Apple products and services

Sales

ADWAL FOR Lifts
Jeddah
09.2018 - 05.2021
  • I worked in sales, assisting clients with product inquiries, complaints, and questions
  • I provided information about products and services and took orders
  • Additionally, I helped clients understand the products and answered questions about their reservations

Education

Bachelor of Commerce - Management Information System (MIS)

Jeddah University
Jeddah, Saudi Arabia

Skills

  • Fluent in English
  • Strong communication skills
  • Interpersonal skills
  • Expert in Apple smart devices maintenance
  • Project management
  • Competence in using computer software applications
  • Life-long learning
  • Staff rota arrangement
  • Scheduling employees
  • Store layout planning
  • Supply chain understanding
  • Financial reporting
  • Digital marketing
  • Stock control systems
  • E-commerce management
  • Business Analytics
  • Sales Leadership
  • Data analysis and interpretation
  • Strategic planning

Timeline

Store Manager

Aleph APR
12.2024 - 03.2025

Service Supervisor

Aleph APR
09.2023 - 11.2024

Technician

Aleph APR
07.2022 - 08.2023

Sales

Aleph APR
01.2022 - 06.2022

Sales

ADWAL FOR Lifts
09.2018 - 05.2021

Bachelor of Commerce - Management Information System (MIS)

Jeddah University
Faisal Obeid Alsheikh