FAISAL M. KADASA
Jeddah / Riyadh ,Saudi Arabia
Summary
Human Resources professional with over 9 years of experience in process improvement and enhancing employee relations. Possesses internationally recognized expertise from HRCI in best practices of HR management, contributing to a deep understanding of global standards. Proven track record in streamlining processes and increasing operational efficiency, along with developing strategies that align HR functions with organizational goals, ensuring compliance and enhancing employee satisfaction.
Overview
2024
2024
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
HR Operations Specialist
IKK Group of Companies
Jeddah, Mecca Region
11.2016 - 02.2024
- Led onboarding for 100+ hires annually, improving retention and reducing time to productivity.
- Implemented HR procedures, boosting operational efficiency.
- Managed employee settlements and Chamber of Commerce requests, cutting processing times by 25%.
- Oversaw business trip approvals and invoicing, saving costs and ensuring policy compliance.
- Supervised leave approvals offboarding, reducing errors and ensuring compliance with labor laws.
- Played key role in development revision of HR policies, leading to more agile HR framework.
- Introduced policy changes fostering compliant employee-friendly environment that supported business goals.
HR Operations Coordinator
IKK Group of Companies
Jeddah, Mecca Region
- Handled administrative tasks for new employee onboarding, according to recruitment checklist
- Coordinated with multiple departments to streamline red tape processes, enhancing cross-functional collaboration
- Managed delegation certificate letters for employees, ensuring timely issuance and record-keeping
- Maintained and updated employee records in HRIS, ensuring data accuracy and easy retrieval for HR operations
- Managed employee personal files, ensuring confidentiality and compliance with company policies.
- Successfully delivered on tasks within tight deadlines.
- Completed duties to deliver on targets with accuracy and efficiency.
Administrative
Huta Foundation Works Co. Limited
Jeddah, Mecca Region
02.2014 - 11.2016
- Spearheaded development of new administrative systems, enhancing operational efficiency
- Optimized office processes and resource allocation, reducing administrative bottlenecks and improving response times
- Coordinated cross-departmental communication, improving workflow and reducing delays
- Managed key administrative tasks with accuracy, ensuring smooth day-to-day operations and contributing to overall company productivity
- Streamlined document management systems, reducing retrieval times and improving data accessibility.
Customer Service Representative
Zain KSA
Jeddah, Mecca Region
10.2013 - 02.2014
- Engaged with customers to resolve billing inquiries, providing clear guidance enhancing customer satisfaction.
- Accurately processed payments managed customer transactions, contributing to 20% reduction in payment errors.
- Demonstrated extensive knowledge of company products services, upselling solutions that resulted in increased sales revenue.
- Implemented feedback from customer interactions to improve service delivery, reducing complaint resolution time.
- Fostered strong relationships with clients, helping to boost loyalty and retention rates.
Education
Bachelor of Public Administration - Organization Management & Administrative Development
King Abdulaziz University
JEDDAH Skills
- Law specialist knowledge
- Public speaking
- Strategic planning
- Leadership
- Team building
- HR inductions and employee onboarding
- HR shared services
- Conflict Resolution
- Adaptability
- HR Risk Management
- Data Analysis and Reporting
- Communication & Persuasion
- Change Management
- Problem Solving (Solution-Focused)
- HR Software & database
- Microsoft Office
Certification
- Planning Time Management and Priorities, HRDF, 10/2023
- Project Management Professional (PMP), Udemy, 09/2024
- Data and Human Resources Management, HRCI, 07/2022
- Lean Management, Doroob, 02/2022
- Introduction to Strategic Planning for HR, Doroob, 01/2022
- Labor Education according to Saudi Labor Law, Doroob, 12/2021
- Project Risk Management (PRM), Udemy, 04/2020
- Sales Administration, Doroob, 01/2019
- Development Program (Microsoft Excel), IKK, 01/2018
- Art of Persuasion, KAU, 01/2010
Languages
English
Advanced
Mandarin Chinese
Beginner
Timeline
HR Operations Specialist
IKK Group of Companies
11.2016 - 02.2024
Administrative
Huta Foundation Works Co. Limited
02.2014 - 11.2016
Customer Service Representative
Zain KSA
10.2013 - 02.2014
HR Operations Coordinator
IKK Group of Companies
Bachelor of Public Administration - Organization Management & Administrative Development
King Abdulaziz University
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