Microsoft Office Suite
Faisal Mohammad Akbar Naik
Key Account Manager - MT
Jeddah
Summary
Dedicated and dependable Key Account Manager with a track record of cultivating customer loyalty, satisfaction, and driving increased purchases through consultative techniques and diligent attention to individual needs. Strong knowledge of product merchandising, payment processing, and cleaning enables effective promotion of offerings. Excellent organizational strengths and superior work ethic contribute to being a reliable and upbeat professional who excels at building relationships.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Key Account Manager
Baja Food Industries
09.2023 - Current
- Negotiate with the customer for listing and flyer promotion. Follow up with the team to capture cycle and promotional orders, and align deliveries with WH and customer.
- Follow up with the supply chain for stock availability. Create promotional plans on a quarterly basis for promotional activities.
- Reaching sales targets.
- To create monthly achievement and loss sales analysis, follow up with customers on stock replenishment, and follow up with the merchandising team on shelf availability.
- & displays
- To create an expense sheet for trade investment of customer.
- To calculate revenue generated by customer, by item.
- To visit stores by regions and discover opportunities to align the merchandising team.
- Follow up with customer on monthly payment collection.
- Generate credit notes with supporting documentation and closing AR ageing gaps monthly. Share monthly statement with customer for payment expedition.
Key Account Manager
Alkhair Trading Co.
09.2022 - 09.2023
- Negotiate with customer for listing and Flyer promotion. Follow-up with the team to capture cycle and promotional orders and align deliveries with WH and customer.
- Follow up with the supply chain for stock availability. Create promotional plans on a quarterly basis for promotional activities.
- Reaching sales targets.
- To create monthly achievement and loss sales analysis, follow up with customers on stock replenishment, and follow up with the merchandising team on shelf availability.
- & displays
- To create an expense sheet for trade investment of customer.
- To calculate revenue generated by customer by item.
- To visit stores by regions and discover opportunities to align the merchandising team.
- Follow-up with customer on monthly payment collection.
- Generate credit notes with supporting documentation and closing AR ageing gaps monthly. Share monthly statement with customer for payment expedition.
Key Account Sales Associate - National
Al Maddah Trading Co.
03.2021 - 09.2022
- To check products ordered/pre-availability in the warehouse by arranging transfers from the distribution center.
- Capture cycle and promotional orders in the ERP system.
- Generate invoices to arrange deliveries and meet PO deadlines.
- Monthly Payment Collection from Panda HO.
- Negotiate with customer for listing and Flyer promotion.
Key Account Sales Associate
Basamh Commercial & Distribution Centre
07.2019 - 01.2021
- Ensuring that all customers receive excellent service through direct salesmanship, and prompt and courteous service.
- Providing insights into consumer behavior.
- Control returns from customer edge.
- Improve OSA (On shelf availability)
- Generate Order Cycle for OOS items.
- Achieve Value & Volume focusing on all marketing group & brand by month.
Sales Support Administrator -Panda Channel
Basamh Commercial & Distribution Centre
11.2011 - 06.2019
- To check products ordered/pre-availability in the warehouse by arranging transfers from the distribution center.
- Capture cycle and promotional orders into Spine ERP System and generate invoices to arrange deliveries and meet PO deadlines.
- Daily follow-up on pending orders.
- Check product order for required shelf-life expiry and pricing.
- To provide daily/weekly reports to management on warehouse stock availability, pending orders feedback, daily purchase order tracking report, delivery analysis, and monthly order tracking sheet.
- Weekly analysis of Panda SOH report.
- Assist with issues and queries, follow-up, and feedback for customers' requirements.
- Conduct meetings weekly with Panda supply chain.
- Communicate relevant information with Panda and BCDC Management.
- Manage daily deliveries, refuse, and returns with Panda DC and Basamh DC.
- Monthly Payment Collection from Panda HO, and provide details for Basamh finance dept.
Marketing Coordinator
Pinehill Arabia Food Ltd.
06.2012 - 06.2013
- Conduct weekly market visits for Key Accounts and Wholesale Markets, and present reports for Jeddah.
- Conduct market surveys all over the kingdom to check brand availability and visibility, study competitor activities, and track competitor promotions.
- Prepare Marketing Activities presentation monthly.
- Responsible for preparing Advertising and Promotional (A&P) Activities proposals and follow-up approvals.
- Execution for all marketing activities, ensure high visibility of our brand products in the event (Sponsorship, Free Sampling / tasting of new flavors, Trade Event, PR Activities, and In Mall activities).
- Negotiate with event organizer to execute campaign within a reasonable budget.
Field System Coordinator
Al Asriyah (Basamh Trading Co.)
11.2008 - 06.2012
- Responsible for gathering and compiling the data, business communication, and drawing up reports to the Operational team and Branch Manager.
- Evaluating marketing campaigns and monitoring competitor activities.
- To fulfill responsibilities to client, department, and co-workers, showing initiative to increase team satisfaction.
- Carrying out marketing survey and presenting market survey report to the Operational head. Presenting report on a weekly, monthly, or quarterly basis.
- Solving technical issues for HHD (Handheld Devices).
- Decoding daily and weekly HHD status and review with team.
Education
Bachelor's of Commerce - Business Administration
Calorx Teacher's University
Gujrat 04.2001 -
All India Secondary School Examination - CBSE - Commerce
International Indian School
Jeddah 04.2001 -
All India Secondary School Examination -CBSE -
International Indian School
Jeddah 04.2001 -
Skills
Key Account Management
Client Relationship Building
Account Management
Business Development
Multitasking Abilities
Contract Negotiation
Team Leadership
Sales strategy
Sales tactics
Teamwork and Collaboration
Problem-solving abilities
Accomplishments
- Achieved 300% vs SG for Al Othaim (Basamh Trading Co.)
- Increased OSA for Carrefour, Lulu & Othaim by 10% (Basmah Trading Co.)
- Successfully implemented agreed shelf share for Lulu – Jeddah. (Al Maddah Trading Co.)
- Sales Growth in Q4 - 372% (Alkhair Trading Co.)
- Sales Growth by category with average of 65% (Alkhair Trading Co.)
- OSA increased by 20% for Panda stores (Alkhair Trading Co.)
- Successfully OSA Implementation as per market share. (Baja Food Industries)
- Increased Sales growth rate by 86% in 23vs22 (Baja Food Industries)
Software
Spin Erp System
Sales Support system
SAP Business Object & ERP system
Sales Buzz
Microsoft Dynamics AX
Certification
Microsoft Office - Excel Level one (Spearhead Training)
Languages
Urdu
Native language
English
Proficient
C2
Arabic
Upper intermediate
B2
Urdu
Advanced
C1
Hindi
Advanced
C1
Interests
Traveling
Cricket
Reading
Timeline
Key Account Manager
Baja Food Industries
09.2023 - Current
Key Account Manager
Alkhair Trading Co.
09.2022 - 09.2023
Sales & Merchandising Development Programme (Spearhead Training)
07-2021
Key Account Sales Associate - National
Al Maddah Trading Co.
03.2021 - 09.2022
Microsoft Office - Excel Level one (Spearhead Training)
03-2020
Key Account Sales Associate
Basamh Commercial & Distribution Centre
07.2019 - 01.2021
Success Tools Programme - Training HNI Coaching
09-2018
Marketing Coordinator
Pinehill Arabia Food Ltd.
06.2012 - 06.2013
Sales Support Administrator -Panda Channel
Basamh Commercial & Distribution Centre
11.2011 - 06.2019
Field System Coordinator
Al Asriyah (Basamh Trading Co.)
11.2008 - 06.2012
Bachelor's of Commerce - Business Administration
Calorx Teacher's University
04.2001 -
All India Secondary School Examination - CBSE - Commerce
International Indian School
04.2001 -
All India Secondary School Examination -CBSE -
International Indian School
04.2001 -
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