Faiza Pervaiz
Riyadh,Saudi
Summary
Results-oriented professional with a strong background in sales and business development in telecom and travel sectors. Expertise in upselling, client retention, and customer relationship management, complemented by skills in complaint resolution and financial management. Proficient in Microsoft Excel, CRM systems, and basic accounting software, focusing on data analysis and operational efficiency to drive strategic decisions. Proven track record in coordination and negotiation, consistently achieving business targets.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
Work history
Customer Relations Officer
Telecommunications ( remote )
Islamabad, Pakistan
- Advised DU and Etisalat customers on packages and service solutions based on usage analysis.
- Executed consultative sales strategies, enhancing upselling and retention in a target-driven environment.
- Resolved complex billing and account management issues, achieving high customer satisfaction.
- Maintained accurate CRM records while ensuring compliance with telecom policies and standards.
Sales Manager & Finance Controller
Al Barq Travel & Tours
Riyadh, Saudi Arabia
09.2025 - Current
- Managed comprehensive sales strategies to elevate market presence and revenue.
Ensured robust financial administration by effectively managing cash flow and budgets.
Handled payroll processing with precision, maintaining regulatory compliance.
Strengthened customer relations through dedicated service and engagement efforts.
Drove telecom sales initiatives that significantly increased profits.
Facilitated thorough reporting and analysis for enhanced oversight.
Refined operations management processes to increase overall productivity.
Credentialing officer
Sybrid Private Limited
Islamabad, Pakistan
08.2024 - 09.2025
- Checked degrees, certifications, Licences, and professional history to maintain compliance.
Ensured accuracy of professional credentials through detailed verification processes.
Assessed documentation against relevant industry requirements for validity. - ensure accurate record-keeping and update database regarding professional qualifications
Education
Bachelor of Science - Physics
Abbottabad University of Science & Technology (AUST)
Abbottabad, Pakistan 07.2019 - 07.2023
Diploma - Information Technology
BTE Peshwar
Pakistan 06.2022 - 06.2023
Skills
- Sales & business development in telecom and travel industry, including upselling and client retention
- Customer relationship management, complaint resolution, and professional communication
- Financial management: budgeting, cash flow, payroll, invoicing, and expense tracking
- Reporting, data analysis, and operational efficiency to support strategic decisions
- Proficient in Microsoft Excel, CRM systems, and basic accounting software
- Strong coordination, negotiation, and target-driven performance skills
Languages
English
Advanced
Urdu
Fluent
Affiliations
- Reading about technology, finance, and business trends
- Traveling and exploring new cultures
- Volunteering or community service
- Problem-solving activities or puzzles
Timeline
Sales Manager & Finance Controller
Al Barq Travel & Tours
09.2025 - Current
Credentialing officer
Sybrid Private Limited
08.2024 - 09.2025
Diploma - Information Technology
BTE Peshwar
06.2022 - 06.2023
Bachelor of Science - Physics
Abbottabad University of Science & Technology (AUST)
07.2019 - 07.2023
Customer Relations Officer
Telecommunications ( remote )