Falah Alfahadi

Tabuk,Tabuk Region

Summary

Dependable and diligent professional with experience analysing and developing procurement plans and strategies. Collaborates well with technical experts to manage successful vetting processes for issued tenders. Proactively seeks cost-effective solutions to business requirements.

Overview

year of professional experience

years of post-secondary education

Certification

Work History

Customer Service Specialist

Saudi Arabia

Tabuk, Tabuk Region

04.2022 - Current

De-escalated objections and disputes professionally to maintain customer satisfaction.
Recorded and processed customer data accurately.
Offered prompt solutions to maintain customer satisfaction.
Performed cashier duties, including balancing and end-of-day banking.
Offered detailed advice on product and service benefits.
Delivered strategies through engagement, consultation and negotiation with stakeholders.
Ran due diligence checks on potential suppliers and flagged issues detected for action.
Kept abreast with latest product developments to inform customers.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Accepted and processed cash, cheque, card and mobile payments using POS systems.
Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.

Education

Bachelor of Business Administration - Marketing

University of Tabuk

Tabuk, Tabuk Region

01.2018 - 07.2021

Skills

Dispute resolution
Integrative negotiation
Contracts management
Strategic transport planning
Supplier relationship management

Product quality assurance
Account management
Proactive sales approach
Target driven

Languages

Arabic

Native

English

Advanced

Certification

Tamheer Holiday innTabuk
English Language Certificate from Wall Street English Institute
E-Marketing Methods & Techniques
Tourism & Saudi Vision 2023
The Human Element in Cyber Security
Creative Thinking & Problem Solving

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline