Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Farah Salameh

Farah Salameh

Customer Experience & Operations Specialist
Riyadh

Summary

Results-driven Partner Success Supervisor with proven ability to make critical decisions, meet tight deadlines, and lead high-performing teams. Skilled in client relationship management, data analysis, and problem-solving. Passionate about driving business growth through strategic planning, team collaboration, and continuous improvement initiatives.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Senior Partner Success Supervisor

Classera
07.2023 - 05.2025
  • Supervised over 20 educational projects across local and international schools and university colleges, resulting in a partner satisfaction rate exceeding 85%.
  • Delivered detailed analytical reports based on client needs, leading to the implementation of 15+ system enhancements within one year.
  • Increased platform utilization by 40% through user feedback analysis and targeted training improvements.
  • Designed flexible digital and physical learning plans that contributed to positive learning outcomes for more than 10,000 learners.
  • Conducted research on modern teaching methodologies, introducing new tools that boosted user engagement by 30%.
  • Analyzed partner-related business processes and identified improvements that reduced client response time by 25%.

Project Activation Supervisor

Classera
09.2020 - 06.2023
  • Activated and trained clients on how to effectively use the educational platform within their institutions.
  • Analyzed client requests to assess feasibility and coordinated with internal teams for implementation.
  • Conducted regular field visits to monitor client status and understand evolving needs.
  • Achieved over 90% user adoption rate within the first month of activation.
  • Reduced client support requests by 40% through comprehensive onboarding and tailored training.
  • Increased platform engagement by aligning training sessions with the specific needs of each institution.

Intern

AL-Manaseer Group
05.2019 - 10.2019
  • Developed and supported marketing campaigns during an internship at Al-Manaseer Group, including content creation and social media advertising to enhance brand visibility.

Marketing Team Leader

Queen Rania Center for Entrepreneurship
01.2018 - 03.2019
  • I was the Marketing Team Leader at Queen Rania Center for Entrepreneurship (Dart team), leading marketing strategies and coordinating campaigns to boost brand awareness and achieve growth through targeted efforts.

Education

Bachelor's Degree - Digital Marketing and social media

Princess Sumaya University for Technology
01.2015 - 01.2020

Skills

  • Strategic Planning
  • Business Development
  • Client Relationship Management (CRM)
  • Project Management
  • Training & Onboarding
  • Data Analysis & Reporting
  • Digital Transformation
  • Process Improvement
  • Educational Technology
  • Performance Monitoring
  • Brand Management
  • Research & Development
  • Stakeholder Engagement
  • Problem-solving
  • Negotiation
  • Teamwork
  • Presentation Skills
  • Microsoft Office
  • Adobe Photoshop

Certification

Fundamentals of digital marketing certificate

Timeline

Senior Partner Success Supervisor

Classera
07.2023 - 05.2025

Project Activation Supervisor

Classera
09.2020 - 06.2023

Intern

AL-Manaseer Group
05.2019 - 10.2019

Marketing Team Leader

Queen Rania Center for Entrepreneurship
01.2018 - 03.2019

Bachelor's Degree - Digital Marketing and social media

Princess Sumaya University for Technology
01.2015 - 01.2020

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Farah SalamehCustomer Experience & Operations Specialist