Fares Alqseim
Marion
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at XS Espresso. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional leadership and problem-solving abilities. Skilled in inventory management and fostering a collaborative team environment. Achieved consistent high compliance with health standards, showcasing a commitment to quality and safety.
Overview
3
3
years of professional experience
Work History
Barista
Moes Cafe
11.2024 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cafe Manager
XS Espresso
01.2023 - 10.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
Spicy Master
Oporto Newcastle
03.2022 - 01.2023
- Optimized workflow by organizing tools and materials for easy access during shifts, minimizing downtime between tasks.
- Maintained a safe working environment by adhering to safety protocols and keeping workspaces clean and organized.
- Managed inventory levels of masking supplies, notifying management when restocking was necessary to avoid delays in production schedules.
- Utilized problem-solving skills during challenging projects, implementing creative solutions without compromising end-product quality.
- Assisted in training new employees on proper masking techniques, helping them quickly acclimate to the team''s processes and standards.
Kitchen Hand
Sekka Cafe
05.2022 - 11.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
Bachelor Of Information Technology - Software Systems
University of Newcastle
Newcastle, NSW12.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Decision-making
- Hospitality service expertise
- Quality control
- Inventory management
- New hire training
- Food running
- FLUENT IN LANGUAGE
- Multitasking and organization
- Clear communication
Languages
Arabic
Native or Bilingual
Timeline
Barista
Moes Cafe
11.2024 - 01.2025
Cafe Manager
XS Espresso
01.2023 - 10.2024
Kitchen Hand
Sekka Cafe
05.2022 - 11.2022
Spicy Master
Oporto Newcastle
03.2022 - 01.2023
Bachelor Of Information Technology - Software Systems
University of Newcastle
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