Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Hi, I’m
FARES ALSHAAFAL
Jeddah,Saudi Arabia
Summary
Overview
18
years of professional experience
3
years of post-secondary education
Work history
OWN GOVERNMENT SERVICES OFFICEJeddah
Express Agent
01.2012 - Current
Job overview
- Managed customer relationships to achieve high satisfaction rate.
- Answered calls and resolved queries within target timeframes to achieve KPIs.
- Used interpersonal skills to deliver excellent internal and external customer service.
- Fulfilled client requests within agreed timeframes to maintain satisfaction.
- Updated CRM systems with accurate, current information for valid client records.
- Built relationships with key industry figures to maximise client exposure and engagement.
- Delivered front-line customer care and achieved sales targets through persuasive, knowledgeable service.
- Interviewed and hired staff fitting job and team requirements.
- Oversaw payroll verification and reconciliation processes to maintain accurate and timely execution.
- Coordinated staff performance and productivity assessments.
- Conducted remote and in-person interviews to gain greater insight into candidate skills and personalities.
- Assessed employee capabilities and development areas to maximise individual potential.
- Worked with senior management and HR department to suggest most suitable applicants for each role.
- Managed employee relations issues, defusing tense situations with proactive communication and high-level emotional intelligence.
- Implemented improved onboarding and orientation procedures to help new hires acclimate to company culture.
- Scheduled training sessions and on-the-job learning initiatives to help new hires gain job-specific training.
- Evaluated company performance reports to identify personnel inefficiencies.
- Negotiated terms of employment for staff and contractor agreements.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
Meteor OceanJeddah
H.R MANGER
01.2011 - 12.2021
Job overview
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Recruited, hired and trained new employees to optimise profitability.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Improved business HR policies by guiding and collaborating with managers.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Handled company recruitment activities to develop high-achieving workforce.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Maintained precise, detailed staff and company records for thorough reference.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Advised senior management on employee corrective actions.
- Designed industry-leading employee engagement and recognition programmes.
- Coordinated high quality inductions and seamless onboarding procedures for [Number]+ new starters.
Ipsos KSAJeddah
Data Entry Specialist
01.2009 - 01.2011
Job overview
- Transferred data from physical copies to electronic records.
- Registered new customer account details in system.
- Corrected data entry errors to prevent duplication or data degradation.
- Generated weekly and monthly reports for managers.
- Updated office databases and records with accurate, current information.
- Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
- Photocopied, scanned and printed relevant data for manager.
- Examined data to detect errors and discrepancies.
- Recorded personal customer information within secure databases.
- Input accurate data using manual and automated means, consistently meeting targets.
- Helped establish and maintain successful data entry standards meeting organisational needs.
- Performed routine data backups to avoid information and file loss.
- Used advanced Excel knowledge to manage and manipulate high-volume data.
- Completed periodic database backups to prevent data loss.
- Addressed enquiries by phone or email regarding data information.
- Verified completeness and accuracy of transferred information between various database systems.
- Adhered strictly to policies and procedures for continued company compliance.
- Met productivity goals through swift, precise data entry.
- Followed consistent quality processes to maintain data integrity.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Evaluated source documents to locate information needed for each data entry field.
- Reviewed completed work, checking for and resolving grammar, spelling and processing errors.
- Wrote reports and correspondence from dictation and handwritten notes.
- Kept optimal data quality levels to prevent critical errors and support team performance targets.
Ipsos KSAJeddah
Qualitative Coordinator
01.2008 - 01.2009
Job overview
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Coordinated project meetings, documenting key action items and decisions.
- Managed databases and information systems, maintaining accurate and accessible records.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
- Scheduled meetings to discuss progress of projects and tasks.
- Build and maintained strong relationships with partners and key stakeholders.
- Monitored processes and proposed recommendations for improvements.
- Led and managed administrative staff to maintain smooth daily operations.
- Adapted to unforeseen challenges with proactive, flexible approach.
Ipsos KSA
Field Supervisor
01.2007 - 01.2008
Job overview
Ipsos KSA
Data Entry Executive
01.2006 - 01.2006
Job overview
Drive Communication
TELE MARKETING EXECUTIVE
Job overview
Saudi Telecom Company
Customer Service Representative
Job overview
Education
King Abdul-Aziz UniversitySaudi Arabi
Diploma from Markiiting
02.2021 - 07.2023
University overview
Ali Bin Abu Taleb High SchoolJeddah, Saudi Arabia
2006 Graduate from Bussins
University overview
ICDLJeddah, Saudi Arabia
High School Diploma from computer
08.2001 - 10.2001
University overview
Customer Service Course
University overview
Skills
- Work in both a team environment and on an individual basis
- Excellent interpersonal and communication skills (both oral & written)
- Creative, flexible, capable of improvising when necessary, excellent multitasking skills and extremely efficient at time management
- Pleasant and cheerful personality
- Express Agent
- Meteor Ocean
- Ipsos KSA
- Saudi Telecom Company
- Drive Communication
- COMPUTER SKILLS
- MS Office and various of email and browser programs
- 25 wpm typing speed
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Leadership
- Exceptional communicator
- Conflict Resolution
- Training and Development
- Project Management
- Performance Management
- Excel proficiency
- Regulatory compliance
- Payroll
- BambooHR
- Consultancy
- Event management
- Employee contract negotiation
- Dispute Resolution
- Employee Relations
- Organisational development
- Equal opportunities facilitation
- Employee inductions
- [Type] HR expertise
- Staff compensation
- Company leadership
- Business development
- Financial management
- Contract negotiating
- PR expertise
- File and records management
- Recruitment policies
- MS Office
- Contract termination procedures
- Benefits management
- Benefits and compensation management
- Employment law
- Staff recruitment
- JobAdder
- Employee onboarding procedures
- Recruitment and hiring
- Multitasking abilities
- Process improvements
- Resource planning
- Recruitment strategies
- Commercially astute
- Operational planning
- Marketing and advertising
- Contractor sourcing
- Time management
- [Area of certification] qualified
- [Type] Management
- [Type] troubleshooting
Custom
Custom
- Sports: Swimming, football, volleyball & fitness
- Reading
- Technology: being up-to-date
- Social Gatherings
Languages
Arabic
Proficient (C2)
English
Upper intermediate
Quote
If you really look closely, most overnight successes took a long time.
Timeline
King Abdul-Aziz University
Diploma from Markiiting
02.2021 - 07.2023
Express Agent
OWN GOVERNMENT SERVICES OFFICE
01.2012 - Current
H.R MANGER
Meteor Ocean
01.2011 - 12.2021
Data Entry Specialist
Ipsos KSA
01.2009 - 01.2011
Qualitative Coordinator
Ipsos KSA
01.2008 - 01.2009
Field Supervisor
Ipsos KSA
01.2007 - 01.2008
Data Entry Executive
Ipsos KSA
01.2006 - 01.2006
ICDL
High School Diploma from computer
08.2001 - 10.2001
TELE MARKETING EXECUTIVE
Drive Communication
Customer Service Representative
Saudi Telecom Company
Ali Bin Abu Taleb High School
2006 Graduate from Bussins
Customer Service Course
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