Sultan Abdullah Al-Butaish
Khobar city,Saudi Arabia
Summary
Detail-oriented professional with strong organisational and administrative skills, adept at prioritising workload and thriving under pressure. Demonstrates effective verbal and written communication abilities, complemented by a comfort level with technology and a strong work ethic. Excels in multi-tasking within fast-paced environments, working well with cross-functional teams to drive results. Committed to establishing processes and developing standards, with a keen ability to see the big picture while integrating it into day-to-day tasks.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Acting Branch Director
State Properties General Authority
Dammam, Eastern Province
01.2025 - Current
Branch Operations Specialist
State Properties General Authority
08.2021 - 12.2024
- Manage the day-to-day operations in accordance with Authority policies and standards to maximize profitability and efficiency
- Following up on the cases/issues of the branch
- Prepare the title deeds reports (update, issue and modify) for this year and secure over 100% achievement for the Authority branch
- Transfer the ownership of leasing contracts of governmental entities to lease-to-own by creating business opportunities and share them with Investment department
- Following up on lowering the leasing fees of governmental buildings
- Assist in fine tuning of operational activities for the departments while improving the overall efficiency of the branch
- Prepare operational reports for the branch manager and management as well
- Conduct operational audits and ensure processes are in compliance with Authority policy
- Implement necessary checks and balance to mitigate operational risks across all departments and to ensure the best interest of the Authority
- Communicate all operating policies and/or issues at department meeting
- Supervise, guide and mentor all staff under the Authority branch
Acting Order Management Manager
Etihad Etisalat (Mobily)
04.2018 - 07.2021
- Data Entry
- Oversee the overall performance of direct reports according to communicated KPI’s
- Coordinate with direct reports the performance of their delegated responsibilities
- Set the section’s goals and objectives and ensure the cascading of such to the direct reports’ individual goals and objectives
- Review and edit orders if necessary for errors, discrepancies or omission of information
- Monitor order status (Shipping, Booking, and Confirmation)
- Communicate with Account Coordinator and/or Sales regarding corrections and clarifications requiring their input
- Cancel orders or lines on orders as necessary
- Provide Receiving PO numbers for all incoming orders without PO numbers on packing slips to the warehouse team
- Serve as a troubleshooting resource for both Account Coordination and Sales
- Work with Finance team to submit weekly check request and credit card requests as needed
- Responsible for verification of all orders; ensuring orders are received and shipping on time
- Ensure status on all open orders is monitored on a regular basis via the business system dashboard
Order Management & Document Senior Officer ( Operations)
Etihad Etisalat (Mobily)
02.2012 - 03.2018
Corporate Sales Executive
Etihad Etisalat (Mobily)
09.2010 - 01.2012
- Gathering market and customer information
- Arranging meetings with potential customers to prospect for new business
- Listening to customer requirements and presenting appropriately to make a sale
- Developing relationships with existing customers via calls and meetings telephone and emails
- Achieving the target in sales and customer satisfaction
- Negotiating the terms of an agreement and closing sales
- Acting as a contact between a company and its existing and potential markets
- Challenging any objections with a view to getting the customer to buy.
- Reviewing own sales performance aiming to meet or exceed targets.
- Gaining a clear understanding of customers' businesses and requirements.
Collection Executive
Etihad Etisalat (Mobily)
08.2009 - 08.2010
- Communicate with customers and collect the bad debt
- Conducting the first collection calls towards customers in a structured way
- Requesting promises to pay from customers as part of the collection calls and recording the given promises into system
- Recording invoice disputes into system as they arise as part of the collection calls.
- Initiating the dispute management workflow by dispatching the recorded disputes to the other business responsible in the organization for resolution (resolution at root cause)
- Coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization (resolution of the invoice disputes is not an activity for Collection Specialist)
- Minimize the credit risk not compromising customer relationship finally to achieve the quality credit and quality sales
- Gathering Customer information
- Obtains sufficient information to assess the creditworthiness of new and existing customers
- Deciding whether or not to offer the credit
- Setting up the terms and conditions of payment / credit period
- Works with a minimum of direction on collections for an important customer account, possibly key accounts
- Anticipates developments, and identifies accounts that will require special attention
- Handles disputed accounts and negotiates to bring payment into line with terms
- Undertakes complex reconciliations, and compiles documentation for legal action
- Helping to enhance the quality of credit applications
- Making recommendations about procedural/policy changes
- Keeps the management updated through periodical reports
- Works within guidelines and reports to Finance Manager
Contact Center Executive
Etihad Etisalat (Mobily)
10.2007 - 07.2009
- Provide customers with product and service information
- Provide customer support to resolve the all problems of the first contact
- Provide personalized customer service by responding to the needs of the customers.
- Monitor and support team leader to ensure achievement of Contact Centre Service Levels
- Manage and update customer databases with the status of each customer
- Provide service to customers VIP
Data Entry
Arabian Food Supplies
04.2006 - 09.2007
Education
Bachelor Degree - Business Administration
King Faisal University
Dammam 01.2011 - 01.2015
Diploma - Computer Science Network Technology
Alkhaleej Training And Education
Dammam 01.2002 - 01.2004
Skills
- Must be detail oriented
- Strong and effective verbal and written skills
- Ability to prioritize workload and work under pressure
- Comfort level with computers and technology
- Strong organizational and administrative skills
- Ability to work well with cross functional teams
- Comfort level establishing processes and developing standards
- Requires a strong work ethic, with an emphasis on teamwork and positive attitude
- Ability to multi-task and drive results in fast-paced environment
- Ability to see the big picture and integrate into day-to-day tasks and activities
- Understanding of the complexities and sophistication required to thrive in the dealer
Custom
- High performance and distinctive for the year, 01/01/18
- Certificates for his high performance and distinctive for the years, 01/01/15
- Certificates for his high performance and distinctive for the years, 01/01/14
- Certificates for his high performance and distinctive for the years, 01/01/12
- Two courses English language, 04/01/14
- Dynamic Thinking for Successful Solutions (aims), 10/01/13
- Administrable Contracts (Al-Taweel), 12/01/12
- Supervisor modules of the mobily management competency development program (TTM associates)
- Problem Solving and Making Decisions (TTM associates), 04/01/12
- Coaching people for High Performance (TTM associates), 06/01/12
- Excellence service (DEI), 02/01/09
- Breakthrough to Success (Dale Carnegie Training), 05/01/08
Languages
English
Intermediate
Arabic
Native
Accomplishments
SPGA Governor Award in 2021 and 2023.
The winner of Mobily Most Innovative Employee in 2012
Many appreciation certificates from Mobily's VP Operation.
Timeline
Acting Branch Director
State Properties General Authority
01.2025 - Current
Branch Operations Specialist
State Properties General Authority
08.2021 - 12.2024
Acting Order Management Manager
Etihad Etisalat (Mobily)
04.2018 - 07.2021
Order Management & Document Senior Officer ( Operations)
Etihad Etisalat (Mobily)
02.2012 - 03.2018
Bachelor Degree - Business Administration
King Faisal University
01.2011 - 01.2015
Corporate Sales Executive
Etihad Etisalat (Mobily)
09.2010 - 01.2012
Collection Executive
Etihad Etisalat (Mobily)
08.2009 - 08.2010
Contact Center Executive
Etihad Etisalat (Mobily)
10.2007 - 07.2009
Data Entry
Arabian Food Supplies
04.2006 - 09.2007
Diploma - Computer Science Network Technology
Alkhaleej Training And Education
01.2002 - 01.2004
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