Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic
Farhan Alanazi

Farhan Alanazi

Riyadh,Saudi Arabia

Summary

Talented professional with practical experience and technical skill in database administration. Resolves issues using strategic problem-solving and logical thinking for targeted solutions. Proactive and self-motivated for productive independent and team working.

systems professional with analytical problem-solving abilities and thorough approach. Accomplished in conducting complete assessments and developing technically-feasible solutions for current and expected demands. Partners well with both technical and non-technical personnel to accomplish objectives.

Overview

16
16
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Director of Business Development and Customer Expe

Thabat Almaskan Real state Development
Riyadh, Saudi Arabia
08.2022 - Current
  • Ensuring business continuity, employing skill and experience to maintain high-quality partner relationships throughout the entire life cycle.
  • Reduce market risks and implement market expansion strategies to diversify sources of income.
  • Negotiating and implementing new marketing partnership agreements, and achieving annual revenues.
  • Lead the planning, development and implementation of business development strategies,
  • Developing sales processes and sales procedures.
  • digital transformation and automation of procedures.
  • developing sales channels, developing employee performance.
  • establishing call center management and customer service.

Customer Experience Department Manager

Dar wa Emaar Real state Development
Riyadh, Saudi Arabia
08.2019 - 08.2022
  • Continuously assessed journey maps, addressing friction points and bottlenecks through Action.
  • Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
  • Engaged with external stakeholders to facilitate development and delivery of key customer initiatives.
  • Organised daily workflow and ensured appropriate staffing to provide optimal service.

Customer Service and Sales Representative

Arab National Bank
Riyadh, Saudi Arabia
04.2017 - 08.2017
  • Operated cash register to process sales transactions.
  • Obtained deposits and balance of payments from clients.
  • Educated clients on benefits and features of company products.
  • Visited current and potential clients to promote company products and services.
  • Tracked sales cycle to determine best approach to use to push products.
  • Took calls and escalated complex inquiries to appropriate members of staff.
  • Tracked sales activities in company CRM system and regularly updated account information.

Quality laboratory supervisor

Masdar Alhayat for food industrial
Riyadh, Saudi Arabia
04.2017 - 08.2019
  • Met internal and external accreditation factors for full testing activity compliance.
  • Achieved growth targets through strategic staff and resource budgeting.
  • Trained staff in correct testing methods and techniques for reliable research outcomes.
  • Monitored advances in testing techniques and technologies to evolve laboratory capabilities.
  • Generated quality control samples to recognise and respond to developing trends.

Senior Closing Contract

Saudi Home Loans
Riyadh, Saudi Arabia
03.2010 - 08.2014
  • Delivered tactical cost savings by negotiating advantageous terms and conditions for new contracts.
  • Sourced and verified quotations from suppliers before initiating purchase processes.
  • Supported procurement strategies, assessing objectives and implementing necessary service improvements.
  • Developed professional expertise through training and mentorship to boost service delivery.
  • Communicated outcomes of tendering processes to tenderers using official channels.
  • Ran due diligence checks on potential suppliers and flagged issues detected for action.

Credit officer

Arab National Bank
Riyadh, Saudi Arabia
07.2007 - 03.2010
  • Streamlined workflows by improving system knowledge, improving processing times.
  • Acted as point of contact for all matters relating to collections and credit management.
  • Implemented new accounting software, resulting in faster reporting.
  • Maintained electronic log of communications with customers in respect to outstanding payments.
  • Improved efficiency of cash collection activities and reduced bad debt exposure.
  • Analysed customer history and financial reports to assess risk and creditworthiness.

Education

Diploma - Chemical laboratories

College of Technology
Saudi Arabia- Riyadh
02.2003 - 07.2006

Skills

  • Information systems management
  • Database administration
  • Analytical problem solving
  • Reporting and documentation
  • Database development
  • SAP PowerBuilder
  • Customer needs assessment
  • Backend software development
  • NetSuite ERP
  • Leading teams,
  • solving problems effectively,
  • sales force,
  • Japanese kaizen,
  • electronic archiving,
  • customer service excellence,
  • banking products and operations,
  • capital increase,
  • property management,

Accomplishments

  • 02/1985 جوﺰﺘﻣ http://linkedin.com/in/, 7696a392 https://www.linkedin.com/in/farhanalsubaie-7696a392

Languages

English
Intermediate

Certification

  • Developers certificate for off-plan sales license and developer qualification from Wafi.
  • Professional banking certificate in the basics of retail banking from SAMA.
  • Master's certificate in using Excel.
  • Certificate of Excellence in Customer Service Excellence Program from Al-Taweel Center.
  • Japanese Kaizen certificate in continuous development.

Timeline

Director of Business Development and Customer Expe

Thabat Almaskan Real state Development
08.2022 - Current

Customer Experience Department Manager

Dar wa Emaar Real state Development
08.2019 - 08.2022

Quality laboratory supervisor

Masdar Alhayat for food industrial
04.2017 - 08.2019

Customer Service and Sales Representative

Arab National Bank
04.2017 - 08.2017

Senior Closing Contract

Saudi Home Loans
03.2010 - 08.2014

Credit officer

Arab National Bank
07.2007 - 03.2010

Diploma - Chemical laboratories

College of Technology
02.2003 - 07.2006

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Farhan Alanazi