Summary
Overview
Work history
Education
Skills
Languages Known
Hobbies and Interests
Details
Timeline
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Farhan Mohammed

Jeddah,Saudi Arabia

Summary

Seeking to drive operational efficiency in a technology-focused company. To obtain a responsible position where I can contribute best of my technical and interpersonal skills and academic knowledge for the growth of the organization. Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care. Looking for an opportunity where I can use my customer service and organization skills.

Overview

17
17
years of professional experience

Work history

Territory Account manager

Sab Express – Licensee of FedEx and TNT
Jeddah, Saudi Arabia
12.2022 - 08.2025
  • Highlighted growth opportunities within current client accounts and campaigns to increase revenue.
  • Provided first-class client services, from onboarding to daily account management.
  • Reported on account progress, targets and forecasts and sought solutions to performance issues.
  • Devised target customer strategies to meet business growth and profit objectives.
  • Managed multiple accounts with high-quality client care through tactical planning and campaign delivery.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Allocated sales resources based on quarterly KPI targets.
  • Generated company growth through market expansion and sales.
  • Setting daily sales KPIs
  • Managed to onboard key Clients.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Created and directed sales team training and development programs.
  • Set highest personal performance standards for self.
  • Produced regular reports with in-depth detail of sales performance.
  • Determining the most efficient and cost-effective way to transport goods, considering factors like distance, mode of transport, and delivery timelines.
  • Negotiating Rates: Securing favorable shipping rates with airlines, shipping lines, and trucking companies. (Vendor Management).

Indoor Sales Executive

Sab Express – Licensee of FedEx and TNT
Jeddah, Saudi Arabia
12.2020 - 12.2022
  • Manage incoming sales inquiries via phone, email, and walk-in customers, ensuring timely and professional responses.
  • Present and explain products or services to potential customers, emphasizing features, benefits, and competitive advantages.
  • Prepare and send quotations, proposals, and sales agreements tailored to customer requirements.
  • Achieve and exceed monthly or quarterly sales targets set by management.
  • Build and maintain strong relationships with existing customers to encourage repeat business.
  • Maintain and update customer records in the CRM system.
  • Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
  • Generated new leads and opportunities to maximise revenue.
  • Understood customer needs to craft exceptional sales journeys.

Logistics & Operations coordinator

AL Wajhat Global Western Co. Ltd
Jeddah
09.2018 - 11.2020
  • Ensure that all operations activities are carried out in a timely and efficient manner.
  • Coordinate with vendors and suppliers to get quotes, negotiate pricing and maintain good relationships with external stakeholders.
  • Create and maintain records for all operational activities and ensure that all documents are filed properly.
  • Ensure that all operations activities are carried out in a timely and efficient manner.
  • Advise clients on transportation and payment methods.
  • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
  • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
  • Proper handling of Import & Shipping documents.
  • Maintain proper Documentation and filing system for the complete import process. Attending Customs audit committees.

Operations coordinator

Jeddah
Jeddah
05.2015 - 07.2018
  • Coordinate with third party courier companies to schedule order pickups.
  • Ensured compliance with all company standards and procedures.
  • Make sure if any damaged shipments are placed, it will hold the shipment.
  • Immediately make sure to RTN any damage shipment is received at Warehouse.
  • Make daily RTO Shipments report and monitor.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Return Authorization: Once the return request is approved by the ops manager, on daily basis will process RTN AWBS.
  • Coordinate with clints to get correct information to avoid RTNs
  • Received deliveries and helped to coordinate storage.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Processed orders using handheld scanners with speed and precision.
  • Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
  • Consistently achieved daily targets through a diligent work ethic.
  • Ensured picking documentation was completed correctly, maintaining accurate records.
  • Escalated complex complaints to managers for assistance.
  • Monitored shipment times and trends of different services to identify areas of deficiency and potential improvements.
  • Kept transport operations in compliance with shipping regulations for different types of goods.
  • Perform acceptance of cargo according to industry standards or sector requirements.

Logistics coordinator

Al Ghassan Motors– Bentley & Lamborghini
Jeddah
01.2012 - 03.2015
  • Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
  • Communicated with carriers, shipping lines and external haulage contractors.
  • Managed import consignments through approved clearing agents.
  • Received incoming goods and organized pallets to optimize warehouse space.
  • Oversaw recording and timely dispatch of loads.
  • Liaised with customers to provide order updates and confirm delivery dates and requirements.
  • Completed shipment documentation to company standards.
  • Prevented compliance losses, maintaining records of shipments in accordance with internal and external auditing requirements.
  • Prepared logistics documentation, including shipping manifests and customs clearance forms.
  • Optimized vehicle utilization and cost-effectiveness in line with company targets.
  • Supported data accuracy for all systems and documentation required for import and export compliance.
  • Generated logistics reports for analysis and decision-making.
  • Reviewed logistics procedures to identify opportunities for improvement.

Admin Assistant

Max Air Airlines - King Abdulaziz International Airport
Jeddah
11.2009 - 10.2011
  • Resolving administrative problems by coordinating with concerned staff and analyzing data
  • Updating record keeping systems & forms control
  • Preparing reports for management use
  • Maintaining inventory by checking stock & placing orders
  • Verifying receipts & keeping record
  • Coordinating with various staff for operational support services
  • Liaison between departments in the resolution of day-to-day operational & administrative problems
  • Arrange & manage material for VP's meetings with staff & clients
  • Providing daily feedback to the management on the activities completed
  • Working closely with the VP on day-to-day activities.

Admin Assistant

Rajab & Silsilah - Philips
Jeddah
08.2008 - 10.2009
  • Recording minutes in shareholder and board of directors’ meetings
  • Proofreading outgoing correspondence and materials for accuracy in compliance with proper procedures
  • Received, sorted and distributed incoming mail.
  • Provided printing, photocopying scanning support to colleagues.
  • Kept and maintained accurate filing system for preservation of office information.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Receiving clients on behalf of the director/manager and assisting them in solving common queries
  • Assist employees with routine personnel-related questions as the first point of contact for employee related issues
  • Arrange interviews for management levels, preparing offer letters for selected candidates and letter of rejection to unsuccessful candidates
  • Manage the executive's appointments and make travel arrangements.

Education

Secondary Education -

International Indian School
Jeddah
/2003 - /2005

Bachelor in Business Administration -

BRCTM - College of Technology & Management
India
/2005 - /2008

Skills

  • Sales techniques
  • Call recording
  • CRM systems
  • Customer retention
  • Customer complaint management
  • Active listening
  • Telemarketing
  • Sales negotiation
  • Flexible
  • Excellent communication
  • B2C sales
  • People Management
  • Customer Management
  • Communication
  • Negotiation
  • Complaint Resolution
  • Self-Control & Patience
  • Taking Responsibility
  • Time Management
  • Team Leadership Skill
  • MS Office Applications
  • Internet Applications
  • Hardware & Networking

Languages Known

English
Hindi
Arabic

Hobbies and Interests

Learning new Things, Interacting with People, Self-Development, Willingness to Improve

Details

  • Current Location: Jeddah
  • Contact Number: +966568606130
  • Email: madfarhan646@gmail.com
  • Driving License: Valid - KSA

Timeline

Territory Account manager

Sab Express – Licensee of FedEx and TNT
12.2022 - 08.2025

Indoor Sales Executive

Sab Express – Licensee of FedEx and TNT
12.2020 - 12.2022

Logistics & Operations coordinator

AL Wajhat Global Western Co. Ltd
09.2018 - 11.2020

Operations coordinator

Jeddah
05.2015 - 07.2018

Logistics coordinator

Al Ghassan Motors– Bentley & Lamborghini
01.2012 - 03.2015

Admin Assistant

Max Air Airlines - King Abdulaziz International Airport
11.2009 - 10.2011

Admin Assistant

Rajab & Silsilah - Philips
08.2008 - 10.2009

Secondary Education -

International Indian School
/2003 - /2005

Bachelor in Business Administration -

BRCTM - College of Technology & Management
/2005 - /2008

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Farhan Mohammed