Farhan Qureshi
Senior Tech Engineer
Riyadh
Summary
Experienced with managing multifaceted engineering projects from conception through completion. Utilizes strong project management skills to ensure milestones are met and quality standards maintained. Knowledge of technical problem-solving and team collaboration for successful project outcomes.
Overview
19
19
years of professional experience
14
14
Certifications
3
3
Languages
Work History
Senior Technical & Projects Engineer
MDS for Computer Systems
05.2011 - Current
- Identified areas for process improvement within engineering workflows, leading to more efficient operations and increased productivity.
- Maintained and strengthened strategic relationships with key clients, ensuring a high level of customer satisfaction through excellent communication and issue resolution
- Increased customer satisfaction through consistent delivery of high-quality products and services on time and within budget.
- Managed stakeholder expectations throughout project lifecycles by maintaining open lines of communication and providing regular updates on progress towards goals.
- Optimized resource allocation for multiple concurrent projects to ensure timely completion without sacrificing quality or exceeding budgets.
- Collaborated with cross-functional teams, including technical support, project managers, and domain experts, to ensure seamless service delivery to clients
- Managed service incidents and coordinated resolution efforts, even outside of regular working hours when necessary, to meet SLA commitments
- Provided 'White Glove' service to clients by offering personalized attention throughout the project lifecycle, from onboarding to ongoing account management
- Contributed to the design and delivery of multi-cloud environments, supporting SaaS and cloud-based solutions for large enterprises
- Acted as an advocate for customers, balancing their needs with business objectives to ensure optimal outcomes for both parties
- Prepared detailed Root Cause Analysis (RCA) reports and communicated findings with the appropriate stakeholders, ensuring SLAs were met or exceeded
Systems Engineer
Riyad Bank
03.2006 - 05.2011
- Delivered technical support for the bank’s IT systems, ensuring consistent and uninterrupted service delivery
- Managed and resolved issues related to the bank’s customer service platforms, such as the Mubasher Trading Application and ATM network, improving overall customer experience
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Provided comprehensive support for Windows platform projects, Siebel integration, and online kiosks, contributing to enhanced user experience and system performance
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
Education
Advance Diploma - Software Engineering
APTECH (Worldwide) Computer Education
Pakistan 04.2001 -
Skills
Customer Relationship Management
undefinedAccomplishments
Projects done in MDS:
Savola Group, STC, MOH, GE Health Care, Mobily, Royal Diwan, Philips, Zain, National Guard Hospital, Ericsson, Banks, Riyad Military Hospital, WILAYA, Riyadh Bank, National Information Center, SITA, Qatar Bank, King Khaled University, ALFA, SABB Bank, MOI PSS, SASO, Awwal Bank, SFDA, Madina University, King Saud University, Ministry of Defense
Projects done In Riyad Bank:
Siebel Application Implementation of Mubasher Trading Application, Customer Service Functional E-mail, Riyad Online Kiosk Machine Deployment
Certification
HPE Primera Hardware Service and Solution Qualification
Timeline
Senior Technical & Projects Engineer
MDS for Computer Systems
05.2011 - Current
Systems Engineer
Riyad Bank
03.2006 - 05.2011
Advance Diploma - Software Engineering
APTECH (Worldwide) Computer Education
04.2001 -
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