Summary
Overview
Work History
Education
Skills
Languages Known
Certification
Iqama (Saudi - Residence) Status
Driving License
Personal Profile
Work Recommendations
Timeline
Generic
Farhan Ahmed Khan

Farhan Ahmed Khan

Jeddah

Summary

Experienced Senior Information System Administrator with 20+ years in infrastructure management, SAP user support, Cybersecurity, and IT operations. Proven leadership in managing IT teams and delivering enterprise solutions across Saudi Arabia. Skilled in Microsoft 365, Windows Servers, networking, ITIL practices, SAP (MM, BW, SRM), and IT Asset Management Systems.


Seeking a challenging IT role in a dynamic and growth-driven organization where I can leverage my knowledge and experience. I aim to contribute both as a team player and leader by managing, demonstrating dedication, strong work ethics, and a commitment to continuously grow through learning and innovation to deliver impactful solutions.

Overview

22
22
years of professional experience
6
6

Certification Courses

Work History

Senior Information Systems Administrator

FedEx /SAB Express LLC
09.2023 - Current
  • Led a team of five IT professionals across the Kingdom, overseeing the maintenance and support of IT infrastructure, connectivity, and end-user systems. Managed relationships with IT vendors, including negotiating contracts, validating invoices, and coordinating payment process through the Document Management System (DMS) and finance departments.
  • Administered user accounts within the DMS, handling access provisioning and collaborating with third-level DMS external support team to implement custom approval workflows. Delivered Level 1 support for SAP Material Management users, focusing on the Purchase-to-Pay (P2P) cycle, general SAP assistance, and password management. Responsible in implementing and rollout of IT Asset Management to manage IT assets within the company. I have experience in various ITAM tools such as Snipe-IT, Manage Engine Professional.
  • Managed user email accounts through the Microsoft 365 Admin Center, Managed user windows domain accounts and maintenance, ensuring daily email and file backups on a local domain server, backup restoration, and file/directory storage within the local Synology NAS. Gained hands-on experience with Microsoft Intune Admin Center for managing device and tenant security, as well as system monitoring. Deployed and supported the SureMDM console to manage SAB Express delivery devices (Honeywell EDA51, EDA52) over Wi-Fi and 4G/5G, ensuring smooth operations and timely updates for route couriers.

Senior IS Administrator

TNT-FedEx/SAB Express LLC
10.2010 - 09.2023
  • Led IT infrastructure management and support across TNT, FedEx, and SAB Express networks in Saudi Arabia, covering branch offices, warehouses, gateways and retail locations. Provided first and second-level support for networking hardware and coordinated with international support teams. Managed data connectivity through major telecom providers such as Mobily, STC, Zain involving MPLS, DIA, Fiber, P2P, 5G connections and led local servers and critical user machine recovery and rebuilding efforts during the 2017 TNT ransomware attack.
  • Handled administration of Windows servers, Active Directory, Symantec Endpoint Protection, and set up CA UniCenter server for performing automated patching and software updates delivery across platform. Delivered cross-platform support, user account management, and user issues resolution using ITSM tools (ManageEngine, ServiceNow, ePDSM) in line with ITIL practices. Supported mobile devices via MDM and ensured secure access to servers and devices through CA Privileged Access Management.
  • Provided user support for SAP and SRM systems (SAP-P2P, SAP-BW, SAP-FSCM, SAP-R3), managing user access and resolving level-1 issues. Deployed and maintained mobile scanning devices and scanning servers for shipment processing via GPRS/Wifi and supported key system rollouts including FedEx Genesis 2 and MOFASA.

IS Administrator

TNT/SAB International Express, Worldwide Logistics, Global Mail and Delivery Service
08.2003 - 10.2010
  • Managed nationwide IT infrastructure for TNT Saudi Arabia, supporting software, hardware, and network operations across locations (Jeddah, Riyadh, Dhahran, etc.). Provided Level 1 support for DTC, routers, gateways, switches, proxy devices, and P2P links. Maintained servers (Windows 2000/2003, NT4, UNIX, IBM Domino, CA Uni-center) and handled backups, user accounts, and Active Directory.
  • Delivered end-user support via NetTeam for software/hardware issues across platforms (Mainframe, UNIX, Windows XP/2000/98SE). Administered LAN/WAN using Novell 5.1, Altacel VitalQIP, and Cisco tools.

Computer / Network Support Specialist

University of North Texas, College of Education
08.1998 - 08.2002
  • Provided software, hardware, and network support to faculty, students, labs, and classrooms, including installation, upgrades, troubleshooting, server maintenance, and backups.

Computer Support / Network Support

University of North Texas, Eagle Student Services Center
12.1997 - 08.1998
  • Assisted with hardware and software installation across multiple departments, maintained workstations and peripherals, provided user support, set up a new computer lab, and participated in the NetWare server migration from Novell 3.1 to 4.1.

Computer LAB Consultant

University of North Texas, College of Arts and Science
11.1996 - 12.1997
  • Assisted students with hardware/software issues and maintained computer lab equipment namely printers, projectors, desktop pc’s, laptops, MACs across campus.

Job Counselor

University of North Texas, Student Employment Services
08.1995 - 11.1996
  • Helped students find on- and off-campus jobs, conducted typing/spelling tests, managed job referrals and postings, updated the job system, and hosted the daily 'Job Hunt' radio show for SES on FM KNTU 88.1. Role required strong communication and customer service skills.

Education

Bachelor of Business Administration - Entrepreneurship and Strategic Management, Business Computer Information Systems and Human Resource Management

University of North Texas
Denton, Texas
12.2000

Certificate of Higher Secondary - Science

Government Degree College, Gulshan-e-Iqbal
Karachi, Pakistan

Certificate of Secondary School - Science

Karachi Public School

Skills

  • Server Operating System (OS) & Administration: Experience on working with Windows 2019,2012, 2008, 2003, 2000 Servers, NT 40 Servers and managing various protocols including WINS, DNS, TCP/IP, IP, PING, Tracert, NSLOOKUP, IPCONFIG etc Extensive experience on Active Directory / Parent Domain Controllers / Backup Domain Controllers for maintaining users for creation, deletion, assigning user rights and LAN Administration
  • Client Operating Systems (OS): Windows 11,10, 8, 7, Vista, 2000, 98, 95, 31, NT40, DOS 622, LINUX, UNIX, Mainframe and Mac Operating System 7 & up Know how about installation, upgrading, troubleshooting of the above-mentioned operating systems
  • Network Infrastructure: Strong experience in WAN/LAN/MAN data communications using Frame Relay, DDN, DIA, MPLS, VPN/IPVPN, point to point connectivity and technologies Knowledge about various topologies like meshed network, star topology etc Experience in inventory management control, implementing and managing network Hardware/Software within office infrastructure, Nowell Netware 51
  • Office Automation: Microsoft O365, Microsoft Office 2016, 2013, 2010, 2007, XP & MS-Office 2000 Suite (including all previous versions – MS-PowerPoint presentation, Excel, Word, Access, Visio, etc)
  • Corporate Communication Applications: Experience with Microsoft O365 Outlook and Lotus notes Domino 9 (Social Edition), 853 server and client maintenance, including user mailbox creation, deletion and maintenance of mailboxes, mail-in-database, quota administration Novell Groupwise 51 Email Software, Pegasus Email etc
  • Client & System Infrastructure Security: McAfee Endpoint Security, Sophos & Symantec Endpoint Protection Suit for servers, desktop/laptop clients (Endpoints) Microsoft Intune Admin Center, CA Privileged Access Manager, CA UniCenter for managing system and network
  • Video Conferencing Application Tools: Microsoft TeamViewer, NetViewer, Skype, Zoom, Cisco Webex, Cisco Jabber, Tanberg Video Conferencing, Movavi etc
  • Remote Desktop Software Support: AnyDesk, Ultra Viewer, PC-Anywhere etc
  • Site to Site VPN Connectivity: Checkpoint VPN, Citrix Netscaler Gateway VPN etc
  • File Transfer Protocol Tools: FTP, Core FTPlite, Telnet, Putty, TSB
  • Programming: ANSI C, C, PC COBOL, MF COBOL, Basic
  • PDA (Personal Digital Assistant): Experience with PDA using Microsoft ActiveSync Software, Microsoft Windows Mobile Device Center/Management supporting Windows 11 64bit OS, iTunes for Apple devices, Tablets, iPads
  • Databases: Microsoft Access, Quick Books Accounting and Billing Software, DacEasy Accounting Software, EDW Cognos, Impromptu, Powerplay cubes etc

Languages Known

ENGLISH, URDU - Fluent (Read, Write, Speak).
PUNJABI / HINDI – (Speak Only).
ARABIC - Read, Speak (Satisfactory).

Certification

  • Information Technology Security / Electronic Information Security (Cyber-Security) online certification course (January 2021) CERTGRIP – India
  • SRM (Supply Relations Management SAP – Super User Course) - (June 2008 – July 2008) Conducted by TNT Express EBO SAP Team
  • MCSA (Microsoft Certified System Administrator) Certification Course for Managing IT DNS/Domain network infrastructure (January 2007 - March 2007) AL KHALEEJ TRAINING & EDUCATION CENTER (Jeddah, Saudi Arabia)
  • ITIL (Information Technology Infrastructure Library) Certification Course (April 2004) EXIN for Managing IT Service Management (Dubai, UAE)
  • A+ CompTIA Hardware Technician Specialist Preparatory Course. (January 2003 - April 2003) PAKISTAN NAVY ENGINEERING COLLEGE, JAUHAR (Karachi, Pakistan)
  • Computer Hardware Specialist & Computer System and Electronics Engineering (Diploma) – (July 2002 – April 2003) M.C.I ENGINEERING (Institute of Engineering) - (Karachi, Pakistan)
  • Short Course Certificate. Network+ and Computer Hardware Certified Tech. (October 2002) INFORMATICS (UNIVERSITY OF CAMRIDGE) – (Karachi, Pakistan)

Iqama (Saudi - Residence) Status

Holding Valid Transferable IQAMA (Saudi Arabia)

Driving License

  • Holding Car Driving License of:
  • A. Valid Saudi-Arabia & Pakistan Driver License
  • B. International Driver License (Issued in USA) & United States of America License

Personal Profile

A confidant and self-assumed personality can easily establish positive working relationship with both “Staff and Senior Management” achieving high credibility for my recommendation. I set this high standard and expect the same from my colleagues, producing complete commitment to achieve objectives. I have excellent skills in communication, people skills, managing team, teamwork, Analytical and troubleshooting. I am persistent, self-directed and able to work independently. I can perform in multi-tasking environment and have ability to prioritize tasks.

Work Recommendations

Available upon request.

Timeline

Senior Information Systems Administrator

FedEx /SAB Express LLC
09.2023 - Current

Senior IS Administrator

TNT-FedEx/SAB Express LLC
10.2010 - 09.2023

IS Administrator

TNT/SAB International Express, Worldwide Logistics, Global Mail and Delivery Service
08.2003 - 10.2010

Computer / Network Support Specialist

University of North Texas, College of Education
08.1998 - 08.2002

Computer Support / Network Support

University of North Texas, Eagle Student Services Center
12.1997 - 08.1998

Computer LAB Consultant

University of North Texas, College of Arts and Science
11.1996 - 12.1997

Job Counselor

University of North Texas, Student Employment Services
08.1995 - 11.1996

Certificate of Secondary School - Science

Karachi Public School

Bachelor of Business Administration - Entrepreneurship and Strategic Management, Business Computer Information Systems and Human Resource Management

University of North Texas

Certificate of Higher Secondary - Science

Government Degree College, Gulshan-e-Iqbal

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Farhan Ahmed Khan