Dynamic Clinical Operations Manager and Laboratory Manager with 15+ years of healthcare experience in Saudi Arabia and Pakistan. Proven expertise in clinical management, laboratory operations, healthcare compliance (MOH, CBAHI, JCI, ISO), SOP development, staff training, and quality assurance. Currently managing a high-volume healthcare facility under the Red Sea Global project serving 50,000+ community members with 10,000+ monthly patient visits. Strong record of driving operational excellence, achieving >95% CBAHI scores, and delivering patient-centered, cost-efficient, and high-quality care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Manager (Clinical Operations Manager)
Alleanza Healthcare Clinic
07.2025 - Current
Company Overview: Amaala Site, Red Sea Global, Saudi Arabia
Manage overall clinical and operational services for 50,000+ population in a remote area project site.
Supervise OPD, Emergency, Laboratory, Pharmacy, and administrative operations.
Ensure MOH and CBAHI compliance and prepare for audits/licensing.
Handle 10,000+ monthly patient outcomes and 500+ daily OPD/Emergency cases.
Coordinate with Red Sea Global management for healthcare planning and emergency services.
Amaala Site, Red Sea Global, Saudi Arabia
Laboratory Manager
My-Clinic
12.2024 - 06.2025
Company Overview: Riyadh Branch, Riyadh, Saudi Arabia
Established laboratory infrastructure and validated diagnostic equipment (Cobas, Sysmex).
Developed SOPs and maintained compliance with CBAHI standards.
Created Excel-based lab inventory and procurement system.
Interviewed, hired, and trained laboratory staff.
Riyadh Branch, Riyadh, Saudi Arabia
Laboratory Manager
DarTala Medical Complex - SURGCA
09.2020 - 10.2024
Company Overview: Riyadh, Saudi Arabia
Established a fully functional laboratory accredited with 95.6% CBAHI score.
Developed SOPs and quality standards for compliance.
Supervised staff and served as bench worker during shortages.
Implemented policies ensuring adherence to MOH/CBAHI guidelines.
Riyadh, Saudi Arabia
Purchasing Manager
DarTala Medical Complex - SURGCA
06.2022 - 02.2023
Company Overview: Riyadh, Saudi Arabia
Oversaw supply chain, inventory, and procurement processes.
Negotiated contracts and secured cost-effective suppliers.
Ensured audit compliance and cost control strategies.
Riyadh, Saudi Arabia
Laboratory Manager
Alqadi Specialty Hospital
11.2015 - 01.2020
Company Overview: Najran, Saudi Arabia
Directed lab operations including infection control, safety, POCT, and QA.
Developed training programs for staff to enhance competency.
Reduced incidents by enforcing updated SOPs and compliance measures.
Validated instruments and maintained CBAHI accreditation.
Najran, Saudi Arabia
Medical Laboratory Specialist
Ummal Qura Hospital
02.2014 - 03.2015
Company Overview: Makkah, Saudi Arabia
Specialist in Biochemistry, Serology, Hematology, Microbiology, and Phlebotomy.
Performed neonatal phlebotomy and advanced testing.
Maintained lab QC and compliance as Quality Officer.
Makkah, Saudi Arabia
Medical Laboratory Technologist
Shifa International Hospital
05.2009 - 01.2014
Company Overview: Islamabad, Pakistan
Worked in biochemistry, serology, microbiology, phlebotomy, and QC departments.
Prepared and calibrated diagnostic equipment for clinical use.
Trained junior staff in quality control and laboratory best practices.
Islamabad, Pakistan
Education
Master of Science - Biochemistry
Arid Agriculture University
01.2013
BSc - Medical Lab Technology
University of Punjab
01.2010
FSc - Medical Lab Technology
F.B.I.S.E.
01.2007
SSC/Matric -
F.B.I.S.E.
01.2005
Diploma in IT -
JIIT
01.2011
Skills
Clinical & Operational Management
Healthcare Compliance (MOH, CBAHI, JCI, ISO)
Laboratory Operations & Accreditation
Emergency & OPD Management
Staff Training & Leadership
Procurement & Vendor Management
SOP Development & KPI Implementation
Quality Assurance & Risk Management
Multilingual Communication (Urdu, English, Arabic, Punjabi)
Certification
CPHQ Training, 01/01/25
CBAHI Standards Training (Updated version), 12/01/24
KPI Training, 12/01/24
Lab Training, NIH Islamabad, 01/01/07
Pathology Lab Training, PIMS, 01/01/07
Sputum AFB Detection Training - National TB Control Programme (WHO)
Accomplishments
Led clinic operations at Alleanza Healthcare Clinic (Amaala, Red Sea Global) serving 50,000+ community members.
Oversaw 10,000+ monthly patient visits including 500+ daily in OPD and Emergency departments.
Implemented emergency response protocols for accident cases from 200+ km remote areas, improving survival rates.
Established and managed 3 fully functional laboratories in Saudi Arabia, all CBAHI accredited.
Achieved >95% compliance scores in multiple CBAHI audits.
Reduced laboratory errors and safety incidents by 40% through SOP enforcement and staff training.
Negotiated procurement contracts leading to 15% cost savings while maintaining quality.
Developed 50+ SOPs aligned with MOH, CBAHI, ISO, and JCI standards.
Validated and commissioned advanced diagnostic equipment (Cobas, Sysmex, Architect, ELISA).
Mentored and trained 30+ multidisciplinary staff members for clinical and laboratory operations.