Farhiya Abdulwahab
Woodville Gardens
Summary
As a dedicated Law student at Flinders University with a strong academic foundation in legal studies, I am seeking a legal clerk position where I can apply my theoretical knowledge in a practical setting. With experience as a volunteer ambassador at Spirits of Women and School Kits for Congo, I have developed strong organizational, communication, and problem-solving skills, all of which I aim to bring to a dynamic legal team. I am eager to gain hands-on legal experience and contribute to meaningful work while continuing to grow and expand my legal expertise.
Overview
3
3
years of professional experience
Work History
Customer Service Administrator
Ally Eygenraam
03.2023 - 03.2025
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Played an integral role in achieving monthly revenue targets through upselling additional products or services when appropriate during consultations.
- Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Increased efficiency through the implementation of a ticketing system for tracking incoming requests and ensuring timely follow-up actions are taken.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Streamlined workflow processes for improved productivity and better overall service delivery to clients.
- Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
Zara
Brandon
10.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Customer Service Representative
Tj Chhanabhai
04.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor Of Laws -
Flinders University
City Campus Certificate IV - Legal Services
TAFE SA
SA06.2024
Skills
- Customer service excellence
- Shipping and receiving
- Cash handling
- Call center experience
- Issue resolution
- Meeting deadlines
- Skilled in software
- Telephone etiquette
- Data management
- Inbound call answering
- Front office administration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
Volunteer experience
Spirits of woman
Position:
Fundraising Support:Supported fundraising efforts by coordinating donation drives, preparing promotional materials, and encouraging community involvement to support the organization's mission.
- Community Outreach:Actively engaged in raising awareness about women's empowerment and community support initiatives, working to expand the organization's reach.
School kits for Congo
Position:
Ambassador
- Event Coordination: Assisted in organizing and managing community events, including workshops, fundraisers, and awareness campaigns, ensuring smooth execution and high participant engagement.
- Communication and Advocacy: Represented the organization at local events and meetings, advocating for school supplies for kids in Congo.
Timeline
Customer Service Administrator
Ally Eygenraam
03.2023 - 03.2025
Zara
Brandon
10.2022 - 01.2023
Customer Service Representative
Tj Chhanabhai
04.2022 - 09.2022
Bachelor Of Laws -
Flinders University
Certificate IV - Legal Services
TAFE SA
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