Farid Mzzi
Makah
Summary
Hello, I'm Experienced Shift Manager with MacDonald's and completed Shift leadership transition course and Attended the Running Great Restaurant workshop with successfully completed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
02.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Bar Supervisor
Dune Beach Resort Hotel
04.2020 - 09.2022
- Closed out cash register and prepared cashier report at close of business.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled cash accurately and prepared nightly deposits.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
Waiter
Tayought Restaurant
07.2018 - 05.2019
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Room Supervisor
Ocean Resort Beach
01.2017 - 01.2018
- Streamlined housekeeping processes for improved cleanliness and efficiency in room.
- Ensure all rooms and common areas are cleaned.
Education
Diploma In Hotel And Tourism - Food Services Management
Specialised Institute of Hotel Management
Mirleft , Maroco 07.2021
Bachelor Of Science Humanities - Science Humanities
Youssef Ben Tachafin
Mirleft ,maroco 07.2019
Skills
- Decision-Making
- Workplace Safety
- Staff Motivation
- Cash Handling
- Employee Training
- Handling Customer Complaints
- Training and mentoring
- Relationship Building
- Team Development
- Inventory Control
- Delegation capabilities
- Schedule Management
- Flexible Schedule
- Inventory controls
- Operations Management
- Equipment Troubleshooting
- Problem-Solving
- Inventory Management
- Assigning Work
- Work Area Inspection
- Management information systems
- P&L Management
Languages
French
Intermediate (B1)
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Certification
* Workplace violence prevention.
*Building a safe , Respectful, and Inclusive workplace.
Timeline
Shift Manager
McDonald's
02.2022 - Current
Bar Supervisor
Dune Beach Resort Hotel
04.2020 - 09.2022
Waiter
Tayought Restaurant
07.2018 - 05.2019
Room Supervisor
Ocean Resort Beach
01.2017 - 01.2018
Diploma In Hotel And Tourism - Food Services Management
Specialised Institute of Hotel Management
Bachelor Of Science Humanities - Science Humanities
Youssef Ben Tachafin
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