Faris AlGhanim
Riyadh,Saudi Arabia
Overview
1
1
Certification
Work history
Branch manager
Commercial National Bank
Riyadh
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Protected company assets with strategic risk management approaches.
• Assessed employee performance and developed improvement plans.
• Increased monthly staff retention rate after implementing new training programs.
• Gathered and reviewed customer feedback to improve operations.
Senior customer service representative
Commercial National Bank
Riyadh
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Greeted customers and listened closely to problems described to determine solutions.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
• Followed up with customers regularly via phone and email to obtain payments and schedule services..
Education
High School Diploma -
Direct English Institution
Languages
English
Elementary
Arabic
Intermediate
Certification
Communication Skills Course.
Senior Customer Service Employee Certificate (NCB).
Retail Banking Professional Foundation Certificate (RBPFC).
CompTIA Network+
E-Marketing with the Lowest Costs.
Road Assessment Project at the General Directorate of Studies and Road Management.
Timeline
Branch manager
Commercial National Bank
Senior customer service representative
Commercial National Bank
High School Diploma -
Direct English Institution
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