Faris Al Muhaysin
Riyadh
Summary
Target dynamic, challenging roles that promote self-improvement and teamwork, contributing to career advancement and organizational outcomes.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Executive
Malath Insurance
07.2024 - Current
- Supported customers by resolving inquiries and concerns quickly.
- Helped high volumes of customers daily with positive attitude and focus on service.
- Resolved complaints promptly and reduced dissatisfaction through clear solutions.
- Assisted customers with insurance questions and policy details.
- Processed claims efficiently, reducing resolution time and improving customer experience.
- Explained coverage options to clients and helped guide policy decisions.
customer service representative
Extensya
02.2022 - 09.2023
- Answering customer inquiries
- Solve customer issues.
- Raise tickets with problems to the relevant departments.
- Formulate strategic and operational objectives.
Education
BBA -
Saudi Electronic University
Riyadh08.2021
Skills
- Administrative skills
- Microsoft Office proficiency
- Responsibility and accountability
- Adaptability and flexibility
- Active listening and inquiry
- Comprehension of written information
LANGUAGE
Arabic
English
Certification
Insurance Foundations Professional Certificate (IFCE)
Timeline
Customer Service Executive
Malath Insurance
07.2024 - Current
customer service representative
Extensya
02.2022 - 09.2023
BBA -
Saudi Electronic University