Faris Alsharif
Jeddah,Jeddah, Saudi Arabia
Summary
Results-driven professional with expertise in e-commerce strategy, CRM, and team management. Proven ability to leverage data analysis and Google Analytics to optimise marketing campaigns. Skilled in affiliate marketing, social media marketing, and market research. Committed to driving business growth through innovative strategies and effective team leadership.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Community Manager
Salla
Jeddah
09.2024 - 01.2025
- Designed and implemented KPIs to measure community success and engagement
- Organized in-person and virtual merchant meetings, fostering collaboration and knowledge sharing
- Managed merchant communities via WhatsApp groups, enhancing interaction and support
- Collaborated cross-functionally with product, marketing, and customer success teams to align community goals with business objectives
- Collected and analyzed feedback to improve programs and influence product strategies
- Acted as a liaison between merchants and the platform, addressing challenges and providing solutions
Founder
Masarrh Marketing Agency
Jeddah
10.2022 - 01.2025
- Company Overview: A digital marketing agency focused on strategic business planning and client relationship management
- Spearheaded the development and execution of comprehensive business strategies to drive growth, profitability, and market leadership in the digital marketing industry
- Directed cross-functional teams (advertising, content creation, design, sales, and client services) to achieve high performance and seamless collaboration
- Implemented data-driven marketing strategies to scale revenue, improve client acquisition, and enhance customer retention rates
- Pioneered the adoption of advanced technologies and innovative marketing solutions, ensuring a competitive edge in the industry
- Cultivated strong client relationships, expanded the client base, and consistently delivered exceptional customer experiences
- Represented the company at key industry events, building strategic partnerships and enhancing brand visibility
- Leveraged market insights and analytics to inform critical decisions and optimize operational efficiency
- Established and tracked KPIs, using data-driven insights to ensure the achievement of organizational objectives
- Managed budgets, optimized resource allocation, and maintained cost-effective operations to drive profitability
- Built a high-performing team through strategic hiring, training, and professional development, fostering a culture of excellence
- A digital marketing agency focused on strategic business planning and client relationship management
Customer Success Manager
Salla
Jeddah
04.2024 - 08.2024
- Company Overview: SaaS Customer Success Manager: specializing in driving e-commerce growth for Class A online stores
- Expert in digital marketing strategies and e-commerce best practices to maximize online store performance
- Proactively monitor and analyze store metrics to identify and capitalize on growth opportunities
- Facilitate connections with industry leading service providers to enhance clients' e-commerce operations
- Deliver data-driven insights and high-impact value in every client interaction to ensure sustained success and customer satisfaction
- SaaS Customer Success Manager: specializing in driving e-commerce growth for Class A online stores
E-commerce Freelancer
01.2020
- Successfully generated 420,000 SR in sales through affiliate marketing
- Assisted more than 100 clients in creating their online store on Salla, offered expert advice in choosing products, budget management and business planning
- Prepared and delivered several workshops for more than 10,000 people
- Appeared in 2 live TV interviews on SBC 'The Saudi Channel' as an expert in e-commerce
- Offered a special attendance workshop at the Public Authority for Supporting Small and Medium Enterprises, called 'Monshaat'
Co-founder
Measam
06.2023 - 05.2024
- Company Overview: An online store focused on digital marketing and e-commerce
- Oversaw digital marketing for the store by monitoring and enhancing advertising campaigns
- Recruited and managed a team for operational tasks of the store
- Expanded sales through the establishment of new retail points
- Supervised the development of store products
- Developed and implemented short-term and long-term strategic plans and goals
- An online store focused on digital marketing and e-commerce
Recruitment Specialist
Saudi Airlines
01.2022 - 03.2024
- Company Overview: A major airline company specializing in air travel and recruitment
- Spearheaded the recruitment of Flight Deck Crew, overseeing the complete hiring process
- Managed full recruitment cycles for both entry-level and managerial positions
- Conducted hiring for diverse roles, encompassing technical and administrative capacities
- Efficiently managed multiple recruitment projects in parallel
- Established and maintained constructive relationships with hiring managers and candidates
- Implemented a feedback mechanism to enhance candidate engagement and experience
- Developed and monitored comprehensive recruitment strategies and plans
- Continuously improved and streamlined internal recruitment processes for optimal efficiency
- A major airline company specializing in air travel and recruitment
Founder
Overseas Online Store
Jacksonville , United States
05.2018 - 05.2020
- Created content on Instagram resulting in engagement and increase in followers
- Developed E-commerce account for international shipping from USA to KSA
- Developed a brand image to be clearly implemented on social media
- Increased customer loyalty by applying customer relationship management
Education
Bachelor Degree - Business Management, Aviation Managment
Jacksonville University
Jacksonville, Florida, USA 01.2019 - 06.2021
Skills
- E-commerce Strategy
- CRM (Customer Relationship Management)
- Team Management
- Data Analysis
- Google Analytics
- Affiliate Marketing
- Social Media Marketing
- Market Research
Timeline
Community Manager
Salla
09.2024 - 01.2025
Customer Success Manager
Salla
04.2024 - 08.2024
Co-founder
Measam
06.2023 - 05.2024
Founder
Masarrh Marketing Agency
10.2022 - 01.2025
Recruitment Specialist
Saudi Airlines
01.2022 - 03.2024
E-commerce Freelancer
01.2020
Bachelor Degree - Business Management, Aviation Managment
Jacksonville University
01.2019 - 06.2021
Founder
Overseas Online Store
05.2018 - 05.2020
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