Faris Ahmad
Jeddah
Summary
Electronics and Communication Engineer with over 8 years of experience, serving as an RCC Supervisor for the National Guard project. Expertise in monitoring and control systems, incident escalation, and real-time service coordination. Recognized for adept leadership in high-pressure situations and bilingual communication, consistently achieving operational excellence. Aiming to leverage technical skills and leadership abilities to further enhance project outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RCC Supervisor –Monitoring & Control Unit/MNG PROJ
Modern Technology Company
Jeddah
09.2022 - Current
- Supervising 24/7 control center operations, coordinating incident response, and overseeing telecom infrastructure monitoring.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Acting as primary escalation point during critical events and coordinating with multiple departments for resolution.
- Issuing daily/weekly operational performance reports and leading RCA efforts for recurring issues.
- Training and supporting team members, ensuring operational readiness and efficiency.
- Recognized officially as RCC Supervisor by the National Guard via government-issued clearance ID.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Worked closely with human resources to support employee management and organizational planning.
Communication Engineer – TETRA System /MOD Project
Modern Technology Company
Tife
08.2020 - 08.2022
- Operated and maintained TETRA radio systems used in military communication.
- Managed preventive maintenance schedules and equipment health checks.
- Coordinated with military IT and telecom departments on secure communication standards.
- Provided hands-on training to junior technicians and ensured response protocols were followed.
(Project Manager)
Al Harithy Company For Exhibitions
Jeddah
09.2019 - 08.2020
- Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
- Managed client expectations with a professional, considered approach to projects.
- Built collaborative working relationships with project teams.
- Identified future capacity and capability needs for successful project planning.
- Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
- Led and motivated project team to meet and exceed project KPIs.
- Reported project status and financial updates to stakeholders and collected feedback.
- Developed and monitored implementation strategies by creating project schedules and work plans.
- Controlled expenditures by regulating change requests and project activities to decrease overruns and delays.
Team Leader Supervisor
Mobile Telecommunications
Jeddah
04.2018 - 08.2019
- Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets
- Conducted staff meetings before shifts to delegate tasks and communicate priorities
- Tracked employee productivity, performance and task completion to meet quality standards
- Planned and delegated work to meet project or production goals
- Ensured operations stayed effective and efficient by coordinating team building activities and training sessions
- Helped managers select talented candidates based on interview success, qualifications and experience
- Ensured teams stayed on track to achieving or exceeding KPIs by analyzing reports and monitoring operations
Education
Master - Artificial Intelligence
King Abdulaziz University
KSA01.2024
Bachelor of Science - Electronics & Communications
Texas Southern University
USA01.2017
Skills
- Telecommunications
- Incident Management
- Networking
- Leadership & Team Coordination
- Time management
- Planning skills
- Microsoft Office
- Problem solving
- Troubleshooting
- Mathematics skills
- Public speaking & English/Arabic Communication
Certification
- Cisco Certified Network Engineer (CCNA)
- Project Management Professional (PMP)
- English Language
- Introduction to Fiber Optic Cables
- ITIL – Information Technology Infrastructure Library (Foundation)
Languages
- Arabic, Native
- English, Proficient & Fluent
Timeline
RCC Supervisor –Monitoring & Control Unit/MNG PROJ
Modern Technology Company
09.2022 - Current
Communication Engineer – TETRA System /MOD Project
Modern Technology Company
08.2020 - 08.2022
(Project Manager)
Al Harithy Company For Exhibitions
09.2019 - 08.2020
Team Leader Supervisor
Mobile Telecommunications
04.2018 - 08.2019
Master - Artificial Intelligence
King Abdulaziz University
Bachelor of Science - Electronics & Communications
Texas Southern University
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