Faris Anas Ghwanmeh
Amman
Summary
Dedicated professional seeking to apply technical knowledge and skills in a challenging role. Eager to contribute to organizational growth through high-quality service delivery while continuously developing professionally. Committed to achieving company goals and taking on increased responsibilities.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Call Center
Extensya
Amman, Jordan
2024.01 - Current
- Handled high volume of customer inquiries via phone and email channels.
- Provided technical support and resolved customer issues efficiently and professionally.
- Maintained detailed records of customer interactions and case resolutions.
- Consistently achieved customer satisfaction targets through effective communication.
- Collaborated with team members to improve service delivery processes.
- Escalated complex issues to appropriate departments following established protocols
Education
Diploma - Business Management
Balqa Applied University - Al-Huson University College
Irbid 2021.09 - 2023.12
Skills
- Datacenter Infrastructure Knowledge
- Structured Cabling & Cable Management
- Customer Service & Technical Support
- Problem-Solving & Troubleshooting
- Team Collaboration
- Work Under Pressure
- Fast Learning Ability
- Strong Communication Skills
- Driver's License (Level 3)
LANGUAGES
Arabic: mother tongue.
English: average skills.
Certification
Datacenter Technical Engineering Training.
- Datacenter infrastructure management including passive cooling systems.
- Structured cabling systems installation and organization (fiber optic and copper cabling).
- Comprehensive cable management, labeling, and infrastructure documentation.
- Regular inspections and troubleshooting of passive datacenter components.
- Cable routing solutions to optimize airflow and equipment accessibility.
- Vendor coordination for equipment installation, maintenance, and upgrades.
Timeline
Call Center
Extensya
2024.01 - Current
Diploma - Business Management
Balqa Applied University - Al-Huson University College
2021.09 - 2023.12