Summary
Overview
Work history
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Faris Anas Ghwanmeh

Amman

Summary

Dedicated professional seeking to apply technical knowledge and skills in a challenging role. Eager to contribute to organizational growth through high-quality service delivery while continuously developing professionally. Committed to achieving company goals and taking on increased responsibilities.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Call Center

Extensya
Amman, Jordan
2024.01 - Current
  • Handled high volume of customer inquiries via phone and email channels.
  • Provided technical support and resolved customer issues efficiently and professionally.
  • Maintained detailed records of customer interactions and case resolutions.
  • Consistently achieved customer satisfaction targets through effective communication.
  • Collaborated with team members to improve service delivery processes.
  • Escalated complex issues to appropriate departments following established protocols

Education

Diploma - Business Management

Balqa Applied University - Al-Huson University College
Irbid
2021.09 - 2023.12

Skills

  • Datacenter Infrastructure Knowledge
  • Structured Cabling & Cable Management
  • Customer Service & Technical Support
  • Problem-Solving & Troubleshooting
  • Team Collaboration
  • Work Under Pressure
  • Fast Learning Ability
  • Strong Communication Skills
  • Driver's License (Level 3)

LANGUAGES

Arabic: mother tongue.
English: average skills.

Certification

Datacenter Technical Engineering Training.

  • Datacenter infrastructure management including passive cooling systems.
  • Structured cabling systems installation and organization (fiber optic and copper cabling).
  • Comprehensive cable management, labeling, and infrastructure documentation.
  • Regular inspections and troubleshooting of passive datacenter components.
  • Cable routing solutions to optimize airflow and equipment accessibility.
  • Vendor coordination for equipment installation, maintenance, and upgrades.

Timeline

Call Center

Extensya
2024.01 - Current

Diploma - Business Management

Balqa Applied University - Al-Huson University College
2021.09 - 2023.12
Faris Anas Ghwanmeh