FARIS HIKROOH

• On Time Devilry Orders
• Over Due Orders
• Billing and Collection Target
• Order Fulfillment
• Maximized shipping efficiencies by promptly and effectively communicating fulfilment errors to customer service team
• Develop and enhance internal process of new Aramco DILIP Billing and Collection System.

Work in Operation as focal Point between Customer Service, Operation and Aramco.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 100%..

Work in Operation as focal Point between Customer Service, Operation and Aramco.

• Verify all job ticket before send to Billing Team based on Contract to archive zero rejected invoice.
• Review all rejected invoices by Customer, coordinate with Operation to solve issues
• Responsibility of finding solutions with action to avoid any rejection in future
• Follow up with Customer for bad debt invoices by coordinating with collection team
• Maintain planned Days Sales Outstanding (DSO), lapse days
• Captured Accruals, make the revenue reports
• Send monthly report to Aramco for uncompleted DRSS by following up with operation to close them
• Supervision on submitting invoices electronically through Aramco portal by using ESV( Entry Sheet
  Verification)
• Process service invoices on Baker Hughes SAP System
• Sending weekly & monthly utilization reports for all valid service agreements to the customer
• Support other team members whenever required to achieve the goal of the team
• Fielded diverse customer questions, resolving issues effectively and efficiently to ensure positive outcomes.

Aramco project
Support Aramco medical deportment employees

• Medical Reports
• Medical Approvals
• Follow up with Aramco employees in case of hospital referrals
• Schedule Meetings
• Coordinated meetings and arranged conferences, clearly communicating relevant information to all attendees

Dhahran Aramco project

• Creating service work orders using Aramco SAP System.