Faris Ahmed Almaghrabi

• Increase Revenue and Market Share
  drive revenue growth by securing high-value accounts and expanding market presence in targeted regions.
• Client Acquisition and Retention
  identify and convert new business opportunities while maintaining strong, long-term relationships with existing clients, ensuring a client retention rate of over 90%.
• Strategic Sales Planning
  develop and execute strategic sales plans tailored to logistics solutions (freight forwarding, warehousing, distribution, etc.), enhancing competitive positioning.
• Expand Service Portfolio Awareness
  effectively promote and cross-sell full-service logistics offerings including international freight, customs clearance, and last-mile delivery to diverse industries.
• Achieve and Exceed Sales Targets
  consistently meet or exceed quarterly and annual sales targets set by the company through persistent prospecting and value-driven selling.
• Optimize Customer Solutions
  understand client supply chain needs and offer customized logistics solutions that improve operational efficiency and reduce costs.
• Build Strategic Partnerships
  develop partnerships with carriers, vendors, and key industry players that support scalable logistics solutions and long-term business development.
• Leverage CRM and Data Analytics
  utilize CRM tools and sales analytics to track performance, forecast sales, and optimize lead conversion strategies.
• Team Leadership and Mentorship
  support and mentor junior sales team members, fostering a collaborative environment focused on achieving team sales goals.

• Represented the company and generated leads at conferences and trade shows.
• Identified prospect needs and offered appropriate products and services.
• Secured high-value contracts with key industry clients.
• Identified opportunities to drive business growth, diversification and expansion.
• Negotiated and approved lucrative prices and contracts, boosting growth.
• Coached team to build client relationships and exceed sales targets.
• Demonstrated products to encourage purchases by showcasing features and benefits.
• Undertook multi-channel engagement to convert leads and boost revenue.
• Expanded pipeline by tailoring approach to client budgets and schedules.
• Fostered customer loyalty and consistent investment by building positive and productive relationships.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Influenced key decision-making and established trust with stakeholders.

• Negotiating contracts, Transportation, Managing costs to meet margin requirements and ensure maximum profitability.
• Handling and managing complete import and export operations for Sea freight - Airfreight- Road freight.

• Efficiently manage projects and resources in a way that ensures this is achieved on schedule.

• Obtaining, checking and preparing documentation to meet Customs and Carriers requirements.

• Acting as Broker in customs negotiations to guide the freight efficiently through complex procedures.

• Maintaining current knowledge of relevant legislation and other factors that could affect freight movement.

• Establish and manage relationships with origin counterparts and destination partners.

• Supported customer satisfaction, offering timely updates on shipping details and timelines.

• Recruited and hired qualified candidates for vacant and new positions.
• Organised international and domestic travel arrangements for up to staff members, including all transportation and hotel stays.
• Secured optimal programme efficiency through collaboration with internal teams and development of positive community relationships.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Employed interpersonal communication when leading cross-divisional teams.
• Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Supervised participants to ensure adherence to protocols.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Handling import and export shipments operations.
• Sea customs clearance processes.
• Port charges payments.
• Average of 700 container deliveries monthly.
• Internal Finance processes for owned customers.
• Managing team members performance .
• Offered instruction, coaching and motivation for enhanced team morale.
• Built customer retention and satisfaction by delivering top-quality service.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Identified operational problems and proposed solutions to management, improving service efficiency.
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Dealt with customer complaints and rectified product and service issues.

• Handling Complete Aramco Airfreight operations at Western region
• Air customs clearance processes.
• Freight forwarding processes.
• Airport charges payments.
• Delivery to Customer warehouse.
• Coordinated cross-functional teams to deliver projects within specified timelines and budget constraints.
• Conducted regular reviews, identifying areas for improvement and implementing corrective measures.
• Oversaw supply chain management for timely procurement and inventory control.
• Implemented strategic initiatives to reduce production costs.
• Devised strategic objectives to guide business decision-making and achieve long-term goals.
• Led site operations team to deliver on KPI targets with consistency.

• Import and export operations .
• Air & Sea custom clearance process.
• Vat & Documentation .
• Freight forwarding (Land- Sea - Air )

• Custom file submitting.
• HS Code Tariff .
• X Ray & Inspection .
• Custom duty payment
• Loading & transportation.
• Oversaw customs classification and audit processes and managed audit controls.
• Inspected persons and baggage at checkpoints and confiscated unauthorized goods.
• Handled day-to-day import and export activity with freight forwarders, maintaining outstanding levels of accuracy.