Farogh Ahmed
Makkah,Saudi Arabia
Summary
Experienced housekeeping professional with expertise in eco-friendly cleaning practices, strategic planning, and sustainable implementation. Proficient in managing laundry operations, linen inventory, and guest room preparation while ensuring compliance with safety protocols, including COSHH regulations and COVID-19 measures. Adept at performance evaluation, budgeting, payroll management, and quality assurance to optimise operational efficiency. Skilled in interior design insights and room inspections to uphold high standards of sanitation and presentation. Committed to delivering exceptional service through efficient delegation and adherence to housekeeping protocols.
Overview
27
27
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Executive Housekeeper
Al-Ghufran Safwah Hotel
Makkah, Saudi Arabia
01.2012 - Current
- Responsible for daily hotel housekeeping & laundry operation along with Interior & exterior public area
- Responsible for planning, budgeting, organizing, training and standard operating procedures
- Achievements: - Standard operating procedure set for housekeeping department
- Housekeeping & laundry offices created
- Hired &Trained associates for all level of housekeeping
- Developed some of junior staff for next level
- Trained and hired staff according to budget guideline.
- Enforced health and safety regulations throughout the premises.
- Implemented energy conservation practices, contributing to sustainability efforts.
- Conducted regular inspections for high quality assurance.
- Assessed staff performance regularly, providing constructive feedback when needed.
- Maintained immaculate guest rooms by implementing effective housekeeping procedures.
- Improved communication between departments with regular meetings.
- Managed inventory control, reducing waste and overspending.
- Addressed guest complaints promptly, ensuring repeat business from satisfied customers.
- Complied with all hotel security protocols for guest safety.
- Fostered a positive work environment to boost employee morale.
- Handled budgeting responsibilities, effectively controlling costs without compromising service quality.
- Upheld strict hygiene standards throughout property.
- Enhanced team performance with regular training and mentoring.
- Developed new cleaning protocols, enhancing room cleanliness standards.
- Coordinated staff schedules for optimal coverage during peak times.
- Optimised laundry operations, improving turnaround time for linens and uniforms.
- Trained all new hires in company policies and job duties to ensure consistency of service.
Assistant Executive Housekeeper
Al-Ghufran Safwah Hotel
06.2010 - 01.2012
- Responsible for the management of all Housekeeping functions within the company responsible for assessing and maintaining highest standards of cleanliness, maintenance and aesthetic appearance, as well as offering assistance in openings of all new properties and role includes key responsibilities
- Given full support and assistance to each property as well as establish professional rapport with each Executive Housekeeper to maintain the highest standards and efficient Housekeeping operation
- Ensured that corporate specifications (i.e
- Minimum standards) of guest rooms and public areas are maintained, researched new industries trends and innovative products and suggested implementation to Area VP operation
- Participated in all projects, renovation and programs to ensure that all factors of Housekeeping operations are considered with high standards
- Taken an active and leading role in per openings activities as well as followed up, support and monitored 'critical path 'Responsible for planning, budgeting, organizing, training and standard operating procedures.
- Conducted surprise inspections, assuring adherence to hotel's housekeeping standards at all times.
- Streamlined workflow amongst team members promoting teamwork and cooperation.
- Maintained open communication with maintenance department to address repairs promptly.
- Implemented hygiene protocols, maintaining a high standard of cleanliness.
- Conducted regular inventory checks to ensure availability of supplies.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
Assistant Executive Housekeeper
Radison Blu hotel
03.2010 - 06.2010
- Responsible for the management of all Housekeeping functions within the company responsible for assessing and maintaining highest standards of cleanliness, maintenance and aesthetic appearance, as well as offering assistance in openings of all new properties and role includes key responsibilities
- Given full support and assistance to each property as well as establish professional rapport with each Executive Housekeeper to maintain the highest standards and efficient Housekeeping operation
- Ensured that corporate specifications (i.e
- Minimum standards) of guest rooms and public areas are maintained, researched new industries trends and innovative products and suggested implementation to Area VP operation
- Participated in all projects, renovation and programs to ensure that all factors of Housekeeping operations are considered with high standards
- Taken an active and leading role in per openings activities as well as followed up, support and monitored 'critical path 'Responsible for planning, budgeting, organizing, training and standard operating procedures.
- Assisted Executive Housekeeper with administrative tasks, enhancing overall productivity.
- Liaised with front office for seamless guest check-in and check-out experience.
- Managed laundry service to provide timely delivery of linens and garments to rooms.
- Implemented environmentally-friendly cleaning practices contributing towards sustainable operations.
- Created an organised system for linen change schedules resulting in efficient use of resources.
- Kept up-to-date records of lost and found items facilitating quick return to respective owners when claimed.
- Conducted regular inventory checks to ensure availability of supplies.
- Upheld hotel's privacy policies whilst entering guest rooms for cleaning duties.
- Ensured immaculate presentation of all rooms by meticulous attention to detail.
- Streamlined cleaning procedures, increasing efficiency in the housekeeping department.
Assistant Executive Housekeeper
Westin Hotels & Resorts
08.2002 - 06.2010
- The Westin Jeddah Hotel, which is the first Hotel in the Middle East & managed by Star wood Hotel & resorts Worldwide
- Joined Westin Jeddah hotel as a Housekeeping Supervisor in August 2002 then in 2006 promoted as a Senior Supervisor and 2008 promoted as an Assistant Executive Housekeeper and last 6 months worked as Executive housekeeper due to absence of Exc
- Housekeeper
- Responsible for the management of all Housekeeping functions within the Starwood & owning company responsible for assessing and maintaining highest standards of cleanliness, maintenance and aesthetic appearance, as well as offering assistance in openings of all new properties and role includes key responsibilities
- Participated in all projects, renovation and programs to ensure that all factors of Housekeeping operations are considered with high standards
- Management announced L R A Champion for Hotel, based on best GSI and LRA result for department, 2007
- Reviewed annually the 'profit and loss' results with each Executive Housekeeper and suggested improvements by introducing control measures and procedures.
- Established strong rapport with guests for improved satisfaction.
- Implemented hygiene protocols, maintaining a high standard of cleanliness.
- Conducted surprise inspections, assuring adherence to hotel's housekeeping standards at all times.
- Liaised with front office for seamless guest check-in and check-out experience.
- Dealt effectively with complaints or issues from guests, ensuring swift resolution.
- Coordinated room preparation for special events, delivering impeccable guest service.
- Trained new staff members ensuring quality standards were met consistently.
- Conducted regular inventory checks to ensure availability of supplies.
- Assisted Executive Housekeeper with administrative tasks, enhancing overall productivity.
- Maintained open communication with maintenance department to address repairs promptly.
- Collaborated closely with management on budgeting and cost control measures within the housekeeping department.
Housekeeping Manager
Deafah Group of Hotels
01.2010 - 03.2010
- Responsible for daily hotel housekeeping & laundry operation along with Interior & exterior public area
- Responsible for planning, budgeting, organizing, training and standard operating procedures
- Achievements: - Standard operating procedure set for housekeeping department
- Housekeeping & laundry offices created
- Hired &Trained associates for all level of housekeeping
- Developed some of junior staff for next level
- Trained and hired staff according to budget guideline.
Housekeeping Supervisor
IHG Hotels & Resorts
05.2000 - 07.2002
- Deliver excellent customer service, at all times, ensuring guests' comfort and safety
- Assist in keeping the hotel clean and tidy, at all times
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
- Carry out instructions given by the management team and head office.
- Streamlined inventory management to minimise waste and reduce costs.
- Resolved guest complaints swiftly to maintain good customer relations and reputation.
- Enhanced team productivity with effective scheduling and task assignment.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Improved overall cleanliness by implementing new cleaning protocols.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
Housekeeping Supervisor
Sheraton Hotels & Resorts
03.1998 - 04.2000
- Involved and contribute at team meetings
- Always adhere to all company policies and procedures and licensing laws
- Maintain personal knowledge by completing in-house training and workbooks
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Get trained on details of housekeeping work
- Chemical & equipment knowledge
- Soft opening done successfully in 1998
- Developed some of junior staff for next level
- Inspection of V I P arrivals and supervision of staff for quality work
- Implemented a flexible employee base, with the right mix of employees.
- Enhanced team productivity with effective scheduling and task assignment.
- Developed efficient rosters which maximised workforce utilisation whilst minimising overtime costs.
- Managed linen inventory efficiently to ensure constant availability for guests' needs.
- Organised training sessions for new recruits which led to faster onboarding process.
- Implemented eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
- Maintained high standards of hygiene for guest satisfaction.
Education
Certified Executive Housekeeper(CHHE)
American Hotel And Lodging Educational Institute
01/1997 - 01.2000
Diploma in Hotel Management - Hotel management
Trade Wings Institute of Hotel Management
Certified Executive Housekeeper(CHHE)
American Hotel And Lodging Educational Institute
01.1997 - 01.2000
Skills
- Eco-Friendly cleaning knowledge
- Room inspection expertise
- Knowledge of safety procedures
- Laundry operations management
- Knowledge of sanitation protocols
- Sustainable practice implementation
- Strategic planning capability
- Interior design insights
- Quality assurance measures
- Guest room preparation
- Linen management
- Budgeting proficiency
- Payroll understanding
- Housekeeping performance evaluation
- Housekeeping protocols expertise
- Efficient delegation
- COVID-19 safety protocol
- Safe chemical management
- Control of Substances Hazardous to Health (COSHH) regulations compliance
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Personal Information
Accomplishments
- Implemented Sustainable Practices : Successfully introduced eco-friendly housekeeping initiatives, reducing water and chemical usage by 20%.
- Cost Optimization : Reduced housekeeping operational costs by 15% through efficient inventory management and staff training.
- Guest Satisfaction Improvement : Improved guest satisfaction scores by 25% through enhanced cleanliness standards and team training.
- Awarded Employee of the Month : Recognized multiple times for outstanding leadership and operational excellence.
- Successful Pre-Opening Experience : Led the housekeeping team during the pre-opening phase of a luxury hotel, ensuring seamless setup and operations.
- Training & Development : Developed and conducted training programs, increasing staff efficiency and retention rates.
- Attended the Executive Housekeeper Summit in Dubai in 2017 and 2022.
Certification
- Certified Hospitality Housekeeping Executive (CHHE) – Recognized by the American Hotel & Lodging Educational Institute (AHLEI)
- Certificate 3 day Leadership programme for Housekeeping manages(Dubai)
- Green Housekeeping Certification – For implementing sustainable and eco-friendly housekeeping practices
- Laundry Operations & Management Certification – Expertise in laundry operations,linen management, and cost control
- Innovating Tomorrow sustainable future of laundry certification.
- Attending the Executive Housekeeper Summit in Dubai twice, in 2017 and 2022.
Timeline
Executive Housekeeper
Al-Ghufran Safwah Hotel
01.2012 - Current
Assistant Executive Housekeeper
Al-Ghufran Safwah Hotel
06.2010 - 01.2012
Assistant Executive Housekeeper
Radison Blu hotel
03.2010 - 06.2010
Housekeeping Manager
Deafah Group of Hotels
01.2010 - 03.2010
Assistant Executive Housekeeper
Westin Hotels & Resorts
08.2002 - 06.2010
Housekeeping Supervisor
IHG Hotels & Resorts
05.2000 - 07.2002
Housekeeping Supervisor
Sheraton Hotels & Resorts
03.1998 - 04.2000
Certified Executive Housekeeper(CHHE)
American Hotel And Lodging Educational Institute
01.1997 - 01.2000
Certified Executive Housekeeper(CHHE)
American Hotel And Lodging Educational Institute
01/1997 - 01.2000
Diploma in Hotel Management - Hotel management
Trade Wings Institute of Hotel Management
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