FAROUK MORSHED
Dammam
Summary
High-performing Area Manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
Work History
Area Manager
dipndip Chocolate Cafe
Eastern Provance , Saudi Arabia
04.2020 - Current
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Store Manager
dipndip Chocolate Cafe
Alhasa, Saudi Arabia
07.2016 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Head Barista
dipndip Chocolate Cafe
Alhasa, Saudi Arabia
08.2014 - 06.2016
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Maintained cleanliness of the café area and equipment.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Monitored stock levels of food items
Head Chef
Al-Basha Hotel
Education
High School Diploma -
Sarouja College
Seyria07-1998
Skills
- Sales Expertise
- Customer Relationship Management
- Talent Review
- Vendor Management
Languages
Arabic
First Language
English
Elementary (A2)
A2
Timeline
Area Manager
dipndip Chocolate Cafe
04.2020 - Current
Store Manager
dipndip Chocolate Cafe
07.2016 - 03.2020
Head Barista
dipndip Chocolate Cafe
08.2014 - 06.2016
Head Chef
Al-Basha Hotel
High School Diploma -
Sarouja College
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