Fasiuddin Khaja
Automotive Master Tehnician
Jeddah,Saudi Arabia
Summary
Talented Team Leader offering 15 years in technical/Diagnostic management. Focused on driving employee performance and service quality. Builds team vision and focus to achieve results. Dynamic team with exceptional communication and engagement skills. Develops strategies and goals with vision to succeed. Problem solver, networker and consensus builder. Hard-working Team Leader with 12 years of experience in [Type] environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Team Leader
Universal Motors Agencies
Jeddah, Saudi Arabia
2021.09 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Diagnosed and repaired process and machinery and vehicle faults.
- Reached high-quality standards through audits and testing.
- Inspected completed orders, verifying against ticket and quality standards.
- Called out ready-to-go orders, checking customers' receipts to minimize errors.
- Escalating Technical issues to manufacturer .
- Experienced of using the modern diagnostic tools and maintaining it.
Team Leader(Bentley Motors)
SAMACO
Jeddah, Saudi Arabia
2018.11 - 2020.11
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Diagnosed and repaired process and machinery faults.
- Reached high-quality standards through audits and testing.
Team Leader (Bentley Motors)
Al-Ghassan motors
Jeddah, Mecca Region
2008.07 - 2018.06
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Diagnosed and repaired process and machinery faults.
- Reached high-quality standards through audits and testing.
- Recruited, trained and developed more team members.
- Inspected completed orders, verifying against ticket and quality standards.
- Worked for the Bentley Armoured vehicles for Royal Palace .
Master Technician
Saudia Arabian Markets
Jeddah, Saudia Arabia
2002.06 - 2008.06
- Reported sub-standard work to Manager to uphold stringent quality standards.
- Performed repairs 100% faster than previous averages.
- Generated 98% increase in customer loyalty and 92% increase in referrals since 2004 by continuously exhibiting outstanding customer service.
- Prioritized and handled escalated queries from technicians.
- Handled diagnostic testing equipment such as ODIS , ELSA, Siemens,GDS and Vas 5054 for diagnosing vehicles.
- Specialized in Bentley vehicle maintenance and repair for 6 years with achievements.
- Providing high quality up to date documentation for all service arrangements.Example Service campaign,Recalls and technical bulletins.
Education
Higher National Diploma - Automotive Industries
St.Thomas junior college,Andhra Pradesh,India.
india 2001.02 - 2003.04
A-Levels - Quality management System
InterTek quality management System
2008.05 - 2011.01
Diploma of Higher Education - Master Techician certification
Institute of motor industries
United Kingdom 2010.10 -
Higher National Diploma - Automotive Engineering and Electronic process instrumentation
Institute of Automotive Engineering
India 2009.04 - 2011.01
Skills
- Customer relationship management
- Process improvement
- Team supervision
- Team development strategies
- Client support
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Urdu
Advanced
Timeline
Team Leader
Universal Motors Agencies
2021.09 - Current
Team Leader(Bentley Motors)
SAMACO
2018.11 - 2020.11
Diploma of Higher Education - Master Techician certification
Institute of motor industries
2010.10 -
Higher National Diploma - Automotive Engineering and Electronic process instrumentation
Institute of Automotive Engineering
2009.04 - 2011.01
Team Leader (Bentley Motors)
Al-Ghassan motors
2008.07 - 2018.06
A-Levels - Quality management System
InterTek quality management System
2008.05 - 2011.01
Master Technician
Saudia Arabian Markets
2002.06 - 2008.06
Higher National Diploma - Automotive Industries
St.Thomas junior college,Andhra Pradesh,India.
2001.02 - 2003.04
Football,Swimming
If there is any tournaments would like to participate.