Fasiuddin Khaja
Automotive Master Technician
Jeddah,Saudi Arabia
Summary
Talented Team Leader offering 15 years in technical/Vehicle Diagnostic management. Focused on driving employee performance and service quality. Builds team vision and focus to achieve results. Dynamic team with exceptional communication and engagement skills. Develops strategies and goals with vision to succeed. Problem solver, networker and consensus builder. Hard-working Team Leader with 12 years of experience in developing environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Worked with responsibilities on government/Palace Armored vehicles .
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader(Hongqi Motors)
Universal Motors Agencies
Jeddah, Saudi Arabia
09.2021 - Current
- Master Technician and team leading to all branches UMA in KSA.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Diagnosed and repaired process and machinery and vehicle faults.
- Reached high-quality standards through audits and testing.
- Inspected completed orders, verifying against ticket and quality standards.
- Called out ready-to-go orders, checking customers' receipts to minimize errors.
- Escalating Technical issues to manufacturer .
- Experienced of using modern diagnostic tools and maintaining it.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Team Leader(Bentley Motors)
SAMACO
Jeddah, Saudi Arabia
11.2018 - 11.2020
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Diagnosed and repaired process and machinery faults.
- Reached high-quality standards through audits and testing.
- Improved operations through consistent hard work and dedication.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Monitored company inventory to keep stock levels and databases updated.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
Team Leader (Bentley Motors)
Al-Ghassan motors
Jeddah, Mecca Region
07.2008 - 06.2018
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Diagnosed and repaired process and machinery faults.
- Reached high-quality standards through audits and testing.
- Recruited, trained and developed more team members.
- Inspected completed orders, verifying against ticket and quality standards.
- Worked for Bentley Armoured vehicles for Royal Palace .
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with customers to understand needs and provide excellent service.
Master Technician
Saudia Arabian Markets
Jeddah, Saudia Arabia
06.2002 - 06.2008
- Reported sub-standard work to Manager to uphold stringent quality standards.
- Performed repairs 100% faster than previous averages.
- Generated 98% increase in customer loyalty and 92% increase in referrals since 2004 by continuously exhibiting outstanding customer service.
- Prioritized and handled escalated queries from technicians.
- Handled diagnostic testing equipment such as ODIS , ELSA, Siemens,GDS and Vas 5054 for diagnosing vehicles.
- Specialized in Bentley vehicle maintenance and repair for 6 years with achievements.
- Providing high quality up to date documentation for all service ,Example Service campaign,Recalls and technical bulletins.
Education
Higher National Diploma - Automotive Industries
St.Thomas Junior College,Andhra Pradesh,India.
India 02.2001 - 04.2003
A-Levels - Quality management System
Intertek Quality Management System
India 05.2008 - 01.2011
Diploma of Higher Education - Master Techician certification
Institute of Motor Industries
United Kingdom 10.2010 -
Higher National Diploma - Automotive Engineering and Electronic process instrumentation
Institute of Automotive Engineering
India 04.2009 - 01.2011
Skills
- Customer relationship management
- Process improvement
- Team supervision
- Team development strategies
- Client support
- Proven Team Leader
Languages
English
Fluent
Arabic
Fluent
Hindi
Fluent
Urdu
Advanced
Timeline
Team Leader(Hongqi Motors)
Universal Motors Agencies
09.2021 - Current
Team Leader(Bentley Motors)
SAMACO
11.2018 - 11.2020
Diploma of Higher Education - Master Techician certification
Institute of Motor Industries
10.2010 -
Higher National Diploma - Automotive Engineering and Electronic process instrumentation
Institute of Automotive Engineering
04.2009 - 01.2011
Team Leader (Bentley Motors)
Al-Ghassan motors
07.2008 - 06.2018
A-Levels - Quality management System
Intertek Quality Management System
05.2008 - 01.2011
Master Technician
Saudia Arabian Markets
06.2002 - 06.2008
Higher National Diploma - Automotive Industries
St.Thomas Junior College,Andhra Pradesh,India.
02.2001 - 04.2003
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