Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fateema Saeed

Fateema Saeed

Riyadh

Summary

Marketing and social media professional with a proven track record in building brand presence, managing online communities, and delivering impactful digital content. I combine creativity with strategic thinking to engage audiences, strengthen brand identity, and drive measurable results across various platforms.

Overview

16
16
years of professional experience

Work History

Social Media Specialist - E-Service Team

Orbit Showtime Network (OSN)
03.2019 - 02.2024
  • Managed social media platforms to enhance engagement and brand presence.
  • Created posts on Facebook, Twitter, Instagram.
  • Responded promptly to inquiries and feedback.
  • Managed online communities to ensure positive interactions and customer loyalty.
  • Collaborated with marketing and customer support teams to align activities with business goals.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
  • Met multiple deadlines using strong task prioritization skills.

Community Manager

Orbit Showtime Network (OSN)
07.2017 - 03.2019
  • Moderated OSN's online communities to foster a positive environment.
  • Responded promptly to customer feedback and concerns.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.

Customer Service Representative

Orbit Showtime Network (OSN)
07.2014 - 07.2017
  • Provided exceptional support for technical and subscription issues.
  • Ensured high customer satisfaction with professional communication.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.

Customer Relationship Representative

Raya
01.2013 - 12.2013
  • Company Overview: Project Etisalat Masr
  • Handled customer queries and complaints, ensuring timely and effective solutions.
  • Strengthened customer relationships through efficient problem-solving.
  • Project Etisalat Masr

Senior Marketing Executive

Fekra
01.2010 - 12.2012
  • Developed and executed marketing strategies to boost client visibility.
  • Managed marketing campaigns and client relationships.

Marketing Executive

Title Advertising
01.2008 - 05.2010
  • Assisted in creating and implementing marketing plans tailored to client needs.
  • Conducted market research to identify business growth opportunities.

Education

Bachelor's Degree - Mass Media and Communication

6Th of October University
Egypt
01.2009

Digital Marketing Diploma -

Canadian Chamber
Egypt
04.2025

Skills

Customer Service (7 years, chat, email, social)

Social Media Management & Community Engagement

Community Engagement

Marketing & Communication

  • Content scheduling

Design: Photoshop, Canva, Video Editing

  • Social media monitoring

Technical Proficiency: Familiar with tools like

  • Digital marketing
  • SEO
  • Performance tracking

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Social Media Specialist - E-Service Team

Orbit Showtime Network (OSN)
03.2019 - 02.2024

Community Manager

Orbit Showtime Network (OSN)
07.2017 - 03.2019

Customer Service Representative

Orbit Showtime Network (OSN)
07.2014 - 07.2017

Customer Relationship Representative

Raya
01.2013 - 12.2013

Senior Marketing Executive

Fekra
01.2010 - 12.2012

Marketing Executive

Title Advertising
01.2008 - 05.2010

Bachelor's Degree - Mass Media and Communication

6Th of October University

Digital Marketing Diploma -

Canadian Chamber

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Fateema Saeed