Summary
Overview
Work history
Education
Skills
Certification
Professional Development
Timeline
Generic

Fathi Saleh

Riyadh,Saudi Arabia

Summary

Accomplished IT professional with extensive expertise in IT infrastructure and operations, including network and server administration, cloud services, and system administration. Demonstrates proficiency in IT security and governance, with a strong focus on access control, vulnerability management, and data protection. Skilled in business applications deployment and troubleshooting across platforms such as Oracle EBS, SAP, and Temenos T24. Proven leadership abilities in team supervision, mentoring, vendor management, and stakeholder communication. Committed to ensuring business continuity through disaster recovery planning and high availability solutions. Adept at managing day-to-day IT operations while driving continuous process improvement within agile environments. Career goals include advancing strategic initiatives that enhance organisational resilience and technological innovation.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Manager, IT Operation/Infrastructure

Arab Petroleum Investment Corporation (APICORP)
2016.01 - 2026.06
  • IT Infrastructure & Operations: Oversaw planning, implementation, and maintenance of organization's IT infrastructure, including networks, servers, and endpoints. Managed daily IT operations to ensure system reliability and high availability.
  • Security & Governance: Conducted security assessments and remediation. Implemented IT frameworks, standards, processes, and procedures. Identified and managed risks and potential threats, ensuring compliance with corporate IT standards and data protection policies.
  • Business Continuity: Ensured business continuity by maintaining IT systems availability. Managed execution of Disaster Recovery Plans and DRS testing.
  • Vendor & Stakeholder Management: Managed communications and relationships with service providers and vendors. Translated business needs into technical requirements and solutions.
  • Technology Roadmap & Projects: Built and implemented IT plans aligned with corporate strategy. Led major improvement projects including implementation of new Wi-Fi solutions (Head Office and Bahrain Branch), Infoblox, PAM Solution, SDN Technology, and upgrade of CUCM from 10.5 to 12.5.
  • Leadership: Supervised and mentored IT team members, driving performance management and continuous improvement.
  • APICORP is multilateral development bank providing financial solutions to Arab energy industry regulated financial environment closely aligned with governance standards required at SAMA.
  • Observed workflow to establish system development priorities.
  • Sourced new and emerging technologies to optimise information services.
  • Liaised with service users and business managers to meet computing requirements
  • Managed IT projects to completion, ensuring timely delivery and within budget.
  • Developed strategic plans for Information Technology department to drive organisational growth.
  • Contributed towards development and implementation of customised software applications relevant to business needs.
  • Optimized operational processes through introduction of innovative technology systems.
  • Negotiated contracts with service providers guaranteeing quality support at competitive prices.
  • Negotiated successful resolution of complex technical issues through effective collaboration with internal teams and external partners.
  • Coordinated software upgrades across all departments, resulted in better system performance and reduced downtime.
  • Led team of IT professionals, fostering collaborative work environment.
  • Fostered strong relationships with vendors for procurement of best-in-class IT equipment and services.
  • Maintained documentation pertaining to hardware and software inventories for easy reference during audits or troubleshooting sessions.
  • Drove digital transformation initiatives leading to automated workflows and improved efficiency levels across different departments.
  • Recruited and trained system analysts, programmers and engineers.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Led information and communications strategy development.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Advised on Information and communications technology policy and process improvements.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Assessed system performance to advise on possible updates and improvements.
  • Managed technology resources within department budgets.
  • Analysed system and software requirements to meet operational needs.
  • Upgraded hardware and software regularly for optimised systems performance.
  • Supervised maintenance tasks, ensured optimal functioning of all hardware units within company premises.
  • Ensured data security with installation of advanced cyber-security measures.
  • Led team of IT professionals, fostering collaborative work environment.
  • Optimised operational processes through introduction of innovative technology systems.
  • Implemented comprehensive disaster recovery plans that guaranteed business continuity in event of unforeseen circumstances.
  • Conducted regular training sessions for staff on latest technological advancements to boost employee competency levels.
  • Improved system efficiency by implementing new software solutions.
  • Maintained system security through regular testing and servicing.

Senior Officer, System Administrator

Arab Petroleum Investment Corporation (APICORP)
Khobar
2013.01 - 2016.01
  • Managed IT and computer systems, coordinating operations and evaluating information systems.
  • Maintained vendor relationship management and executed IT policies and procedures.
  • Oversaw daily IT operations, working closely with managers to establish system requirements, specifications, costs, and timelines.
  • Administered Active Directory, SCOM 2012, Exchange 2010, SonicWall Email Security, and Bluecoat SG Proxy 300.
  • Key Achievements: Managed data Center upgrade in Bahrain branch; contributed to successful implementation of Microsoft Office 365, Symantec NetBackup administration, and Windows 2012 Hyper-V; executed Disaster Recovery Plan and Xen App Server 7.5 implementation.
  • Facilitated smooth communications between departments for better coordination.
  • Increased operational efficiency by streamlining administrative processes.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Handled sensitive information with discretion and professionalism.
  • Managed conflict resolution for maintaining peace in facility.
  • Wrote detailed reports, aiding in case documentation.

Senior Infrastructure Consultant

SBM (IBM, Saudi Arabia)
Khobar
2009.01 - 2013.01
  • Provided expertise in planning and implementing infrastructure projects and post-implementation support, ensuring achievement of SLAs.
  • Involved in Infrastructure Architecture of MACDMC Sites and managed APICORP accounts.
  • Led design of Hyper-V & VMware Infrastructure and VDI Solution for King Abdullah Petroleum Studies and Research Centre (KAPSARC), Riyadh.
  • Contributed to integration between SAP & Microsoft Service Desk, developing and presenting solutions.
  • Key Achievements: Seamless migration of Active Directory (2003 to 2008) and Exchange (2007 to 2010), executing Exchange 2010 High Availability (DAG).
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Improved efficiency and productivity by acquiring new skills.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Senior System Engineer

Marafig Power and Water Utility
Jubail and Yanbu
2009.01 - 2011.01
  • Provided consultancy for planning and implementing IT solutions and managing internal and external projects.
  • Implemented MS System Centre Operation Manager 2007 R2 and managed Symantec NetBackup Project.
  • Oversaw VMware ESX 3.5, vSphere 4, VMware VDI, VMware Cloud Director, and VMware Operations Manager.

Senior System Administrator

ADEC
2008.01 - 2009.01
  • Installed and configured Windows Server environments and ISA Server.
  • Managed Active Directory, DNS, DHCP, mail, web, and FTP services for all staff and clients.
  • Implementation of IS Plan and managed security devices (SonicWALL, Norton Antivirus Enterprise).
  • Assisted in formulating IT strategy plans, resulting in more coherent technology roadmap for company.
  • Assisted in formulating IT strategy plans, resulting in more coherent technology roadmap for company.
  • Performed daily backup operations, ensuring all critical files are secure against potential loss or corruption.
  • Managed installation of new hardware for improved system capabilities.
  • Implemented disaster recovery solutions, ensuring business continuity in event of technical failures.
  • Responded effectively to help-desk queries; ensured continuous provision of top-quality customer service.
  • Coordinated with other IT professionals to enhance overall operational efficacy.
  • Performed regular audits on systems, contributing towards regulatory compliance and data protection standards adherence.

IT Operation Manager

ACE
2003.01 - 2008.01
  • Led optimization of company's existing LAN and managed systems.
  • Installed and maintained PCs, services, and printers, evaluating hardware specifications.

Education

DBA - AI & Management

RBC
Brenengham
04.2026

Master of Information Technology - Applied Information System

Arab Academy For Science, Technology And Maritime Transport
Egypt
07.2010

Bachelor in Specialized Education - Technology Department

South Valley University
Egypt

Skills

  • IT Infrastructure & Operations: Network & Server Administration, Cloud Services (Azure/AWS/VMware), End-User Computing, System Administration
  • IT Security & Governance: Access Control, Vulnerability Management, Incident Response, Data Protection, ITIL, CISM, CRISC
  • Business Applications: Deployments, Integrations, Upgrades, Troubleshooting (Oracle EBS, SAP, Temenos T24)
  • Leadership & Management: Team Supervision, Mentoring, Vendor Management, Stakeholder Communication, Project Management
  • Business Continuity: Disaster Recovery Planning, High Availability Solutions, System Reliability
  • Infrastructure Mastery: Proficient in planning, implementing, and optimizing complex IT infrastructures including networks, servers, endpoints, and cloud environments (Microsoft, VMware)
  • Security & Compliance: Demonstrated expertise in IT security practices, data protection, and ensuring compliance with regulatory standards (eg, SAMA guidelines), supported by CISM and CRISC certifications
  • Operations Management: Extensive experience managing day-to-day IT operations, ensuring continuous process improvement, and maintaining high service level standards
  • Leadership: Proven ability to supervise and mentor IT team members, manage cross-functional projects, and coordinate with internal stakeholders to support business-critical platforms
  • Vendor Management: Skilled in managing relationships with service providers and vendors to ensure optimal service delivery and cost-efficiency
  • Agile Environment: Thrives in fast-paced, dynamic environments, prioritizing multiple initiatives effectively while maintaining detail-oriented approach
  • Azure platform proficiency
  • Enterprise architecture understanding
  • Cloud computing knowledge
  • Technical support supervision
  • Infrastructure designing
  • Information security policies implementation

Certification

  • ISACA Certified Information Security Manager (CISM)
  • ISACA Certified in Risk and Information System Control (CRISC)
  • ITIL Foundation Certificate
  • CISSP Training Course Completed
  • MCSE: Microsoft Certified Solutions Expert Windows 2012
  • VCP5 VMware Certified Professional vSphere 5
  • IBM Certified Solution Architect - Cloud Computing Infrastructure V1
  • Microsoft Operation Framework Certificate (MOF)
  • Project Management Professional (PMP) Training Completed

Professional Development

  • Cambridge Judge Business School: Digital Transformation Strategies & Disrupting the Financial Landscape
  • Lean Technology Strategy Course
  • Oracle E-Business for Implementation
  • Fortinet NSE1 The Threat Landscape
  • Aruba Wi-Fi Training
  • Red Hat Training
  • Strategic Agility

Timeline

Manager, IT Operation/Infrastructure

Arab Petroleum Investment Corporation (APICORP)
2016.01 - 2026.06

Senior Officer, System Administrator

Arab Petroleum Investment Corporation (APICORP)
2013.01 - 2016.01

Senior Infrastructure Consultant

SBM (IBM, Saudi Arabia)
2009.01 - 2013.01

Senior System Engineer

Marafig Power and Water Utility
2009.01 - 2011.01

Senior System Administrator

ADEC
2008.01 - 2009.01

IT Operation Manager

ACE
2003.01 - 2008.01

DBA - AI & Management

RBC

Bachelor in Specialized Education - Technology Department

South Valley University

Master of Information Technology - Applied Information System

Arab Academy For Science, Technology And Maritime Transport
Fathi Saleh