Fatima Ajmi

· Develop new business with marketing initiatives & strategies to improve customer satisfaction & loyalty, resulting in increased revenue & stronger brand reputation for the organization.

· Lead a diverse team of employees, including doctors, branch managers, and telesales representatives, to develop achievement-oriented strategies that enhance overall performance and exceed target objectives delivering a substantial positive impact.

· Build relationships. with key decision-makers within customer's company to boost growth and retain a loyal customer base.

· Negotiate new client contracts to generate favorable terms and conditions of service, optimizing operational efficiency, and significant cost savings for the organization.

· Handle difficult situations with high-value clients to preserve relationships and enhance the organization's reputation , which ultimately attracts new customers and repeat business.

· Navigate market trends & competitor activities to identify lucrative opportunities, and anticipate challenges, resulting in the organization’s growth and profitability.

· Empower managers & doctors to overcome professional challenges with personalized coaching & meaningful feedback. This results in increased productivity and overall success.

· Develop new proposals, contracts, and procedures to draw in more clients and streamline work operations.

· Create a positive & harmonious workplace culture that encourages collaboration, respect & creativity, leading to improved morale & productivity.

· Analyse customer feedback to incorporate insights into product development strategies. This leads to more customer-cantered products and to improved sales and revenue.

· Hold one-on-one meetings with sales team members to identify selling hurdles and offer insight into best remedy.

· Manage end-to-end recruitment selection to achieve superior candidate selection, resulting in high-quality hires.

· Created customized development plans and services through effective project leadership in collaboration with business lines, leading to positive outcomes of improved employee retention, satisfaction, and performance.

· Coordinated efforts in designing and executing HR strategies that meet corporate requirements, while aligning with Saudi vision 2030, which significantly improved the organization's long-term outlook and strengthened its competitiveness, positioning it for sustained success in the years to come.

· Leveraged advanced skills & knowledge gained, through earning the NCDA Certified Diploma, to provide superior career coaching services, that empowered countless professionals to achieve their goals and thrive in their careers, effectively boosting the organization's reputation and expanding its reach.

· Demonstrated exceptional HR leadership skills by handling numerous complex challenges and utilizing a deep understanding of best practices and industry standards gained through both years of experience & earning the CIPD HRM Certified Diploma, resulting in elevated levels of organizational resilience and long-term success.

· Successfully negotiated MOU agreements outlining the scope of service provided to business lines, which resulted in improved operational transparency and clarity.

· Encouraged transparent relations between management and employees through proactive measures such as addressing grievances, identifying development needs & promoting open communication, leading to improved management and employee relations.

· Successfully implemented HR practices centred around employee engagement, talent management, and diversity & inclusion which resulted in about a 25% increase in employee satisfaction & performance.

· Conducted impactful workshops, including, Building an Unforgettable Brand Experience, My Career Skills, Train the Trainer to managers, etc., resulting in the upskilling of employees, lifting morale, and promoting long-term success for the organization.

· In one of the business lines:

o I led a vital HR development project called "Competency Mapping" for over 3000 employees.

o Established the project's infrastructure from the ground up, ensuring its seamless execution.

o Collaborated with Departments’ VPs & Division Managers to ensure a successful roll-out of the project. This project had a notable, positive impact on the overall performance of the business line.

o Collaborated on a project aimed at replacing the current system where I conducted a comprehensive evaluation. I strongly advocated for the implementation of the Success Factors system due to its exceptional features.

· Critically assessed development programs to identify areas for improvements, resulting in effective plans that led to the growth of the organization.

· With my certification as a Facilitator for “Competency Map” workshops, I facilitated engaging workshops that enabled organizations to identify critical competencies for their workforce, resulting in a more skilled, competent, and effective workforce.

· Established & maintained effective relations with line organizations, stakeholders, and business partners, enabling seamless coordination, proactive problem-solving, and long-term growth for the organization.