Fatima alasmari
Khobar,Saudi Arabia
Summary
Passenger Services Agent with hands-on experience in ground handling and airport passenger operations, supporting passengers throughout key stages of their airport journey, including check-in, boarding, gate operations, transfers, baggage-related services, and passenger assistance.
Experienced in working in a fast-paced airport environment with strong knowledge of Altea, GoNow, and Sabre. Trained in aviation safety, regulatory awareness, dangerous goods, human factors, Safety Management Systems, airport familiarization, gate operations, and passenger services.
Known for strong communication, teamwork, problem-solving, customer service, and the ability to perform effectively under pressure.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Saudi ground service (SGS)
King Fahad International Airport, Dammam, Saudi Arabia
07.2024 - Current
- Provide comprehensive passenger services within a fast-paced international airport environment.
- Perform check-in and passenger processing while ensuring accurate handling of travel and passenger information.
- Support boarding and gate operations, including passenger coordination and boarding procedures.
- Assist transfer and connecting passengers throughout their airport journey.
- Handle passenger inquiries and provide professional customer service and assistance.
- Support baggage-related passenger services and coordinate with relevant airport teams when required.
- Assist passengers requiring additional support, including special category passengers and passengers with reduced mobility.
- Work closely with airline, airport, and ground-handling teams to maintain smooth operational flow.
- Follow aviation safety, security, regulatory, and operational procedures.
- Operate aviation systems, including Altea, GoNow, and Sabre.
- Maintain professionalism and effective communication while working under time
- pressure and changing operational conditions.
Sales Representative
Aramys Arabia
khobar, Saudi Arabia
03.2023 - 09.2023
- Promoted company products and services and communicated their value to clients.
- Identified sales opportunities and supported business development activities
- Provided professional customer service and maintained client relationships.
- Prepared and maintained sales reports, records, and relevant documentation.
- Communicated with domestic and international clients and identified potential new business opportunities.
Sales Representative
Romelectro Arabia LLC
khobar, Saudi Arabia
03.2023 - 09.2023
- Supported sales activities and client communications. Presented company products and services to clients.
- Assisted in identifying business opportunities and maintaining customer relationships.
Cooperative Training / GIS Specialist
Eastern Province Municipality
Dmmam, Saudi Arabia
02.2022 - 04.2022
- Worked within the General Administration of Geographic Information Systems.
- Used GIS programs and systems and developed practical knowledge of geographic information technologies.
- Gained experience with GIS applications and related technological developments.
Education
Bachelor of Arts - Geographic Information Systems
Imam Abdulrahman Bin Faisal University
Dammam2022
Skills
- Ground Handling Operations
- Passenger Services
- Gate & Boarding Operations
- Customer Service
- Transfer Passenger Support
- Special Category Passenger Assistance
- Safety & Regulatory Compliance
- Problem Solving
- Communication
- Teamwork & Collaboration
- Working Under Pressure
- Time Management
- Leadership
- Adaptability & Initiative
- Check-in system operation
- Visa procedures
Timeline
Passenger Service Agent
Saudi ground service (SGS)
07.2024 - Current
Sales Representative
Aramys Arabia
03.2023 - 09.2023
Sales Representative
Romelectro Arabia LLC
03.2023 - 09.2023
Cooperative Training / GIS Specialist
Eastern Province Municipality
02.2022 - 04.2022
Bachelor of Arts - Geographic Information Systems
Imam Abdulrahman Bin Faisal University