FATIMA GHASAN

Work history

Ministry of Housing

Riyadh, Riyadh Region

09.2019 - 01.2020

Verified customer eligibility for support in housing projects on the map for Ministry of Housing projects.
Carefully listened to customer needs, understood their problems, and accurately addressed their inquiries.
Provided precise answers and useful information to customers clearly for all Ministry of Housing projects.
Handled emails and phone calls, building a strong database for future project utilization.
Collaborated with the sales team and coordinated with bank representatives to resolve financing issues and provide the best offers to potential customers.

DAMAC

Riyadh, Riyadh Region

01.2018 - 09.2019

Managed customer relationships to ensure a high satisfaction rate, resulting in positive feedback and referrals.
Conducted property viewings for residential units in Riyadh projects, effectively explaining features, value, and benefits to potential buyers.
Compiled detailed property information and coordinated photo shoots to create attractive listings.
Oversaw the rental process for properties, managing inquiries, showings, and lease agreements.
Worked with clients to establish budgets and preferences, facilitating successful property transactions.
Photographed properties to showcase key features, rooms, and outdoor spaces, enhancing marketing efforts.
Drafted leasing and sale agreements, ensuring accuracy and compliance with legal requirements.
Handled phone calls and emails from prospective and existing clients, providing information and addressing inquiries promptly.
Improved customer satisfaction by promptly resolving issues and concerns, fostering positive relationships.