- Business Development
Fatima Kh. Saleh
Key Account Manager
Riyadh
Summary
Dynamic Candidate with 16 years experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Key Account Manager
AHMC, Al Dara Hospital and Medical Center
Riyadh
08.2021 - Current
- Identify, build, manage and sustain solid relationships with key accounts that are strategically valuable for achieving corporate goals.
- Communicate and collaborate with different internal departments mainly marketing, patient experience, IT, supply chain, clinical teams. etc. to ensure successful implementation of KAM programs in meeting accounts’ needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Acquiring a thorough understanding of key customer needs and requirements.
- Developing strong and trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Contribute in sustaining and growing business to achieve long-term success.
- Plan and implement value propositions and customized solutions (customer specific PR plans, actions, and promotions) with clear execution timelines.
- Act as the main point of contact between clients and internal teams, addressing and resolving key account concerns.
- Create program goals and related metrics (KPIs), track progress and submit regular weekly, monthly, quarterly, and annual reports.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
- Positioned global capabilities to expand market share.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Assess challenges and provide escalation management when necessary.
- Successfully signed with Many Elites cooperate within short period of time.
Retail Manager (assignment)
AHMC _ Aldara Hospital and Medical Services
Riyadh
09.2020 - Current
- Project base assignment.
- Established the department, Org chart, structure, Policies and Procedures.
- Hired qualified Candidates, prepared Job Description.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Identified issues, analyzed information and provided solutions to problems.
- Developed RFP, RFQ for each retail segment.
- Participated in store promotional activities to increase sales.
- Prepared sales strategies based on market trends and competitors.
- Conducted employee performance evaluations and provided appropriate feedbacks.
- Worked with management to develop business plan and in-store promotions.
- Ensured all store operations followed health and safety standards.
- Ensured store administration operations are in accordance with due diligence guidelines.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Introduced prospective tenants to types of units available and performed tours of premises.
CEO Office Manager
AHMC, Al Dara Hospital
Riyadh
10.2018 - 01.2021
- Reporting directly to CEO, supporting Board of Directors and Managing Director
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
- Completes operational requirements by scheduling and assigning employees; following up on work results.
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Gathers statistics and general data; reviews and combines this information into established reports for use within and outside the project.
- Identified issues, analyzed information and provided solutions to problems.
- Originates correspondence and reports not requiring the personal attention of the immediate supervisor.
- Follows up to ensure timely processing of corrections.
- Knowledge of Microsoft Office Products (Word, Excel, PowerPoint)
Vice Chairman Office Manager
RGTS, Al Raha Group for Technical Services
Riyadh
01.2011 - 05.2018
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Updated spreadsheets and databases to track, analyze and report on performance and purchase data.
- Wrote reports, executive summaries and newsletters.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Ensure safety goals are achieved on the project and oversee implementation of safety procedures on the project.
Office Manager
Ali Bakhtiar Designs
Riyadh
01.2008 - 01.2010
- Handling the Office in Saudi Arabia ( Company Based in Dubai).
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting rooms and materials and recorded important information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Plan, organize and implement systems for efficient document processing of all communications, the Contractor documents, design documents, construction documents or other internal or external documents.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
Bachelor’s degree - Clinical Psychology
Lebanese University
09.2002 - 06.2006
Skills
- Business Development
Additional Information
Marketing Experience &Skills
- Develop, implement, and follow up regular and electronic marketing plans, identify tools for such actions.
- Overseeing the Website, collaterals, giveaways, and events
- Arrange and hold meetings, conferences, business coordination, exhibition management, media coverage and publicity.
- Training of staff (reception, marketing, public relations, patient relations, social workers, and nursing to deal with patients)
Public Relations Experience &Skills
- Responding to requests for information release or press conference from the media or designating a spokesperson or source of information.
- Establishing and maintaining relationships with consumer, community, employee, and public interest groups.
- Planning or directing the development of programs to maintain favorable public and stockholder views of the organization's agenda and accomplishments.
- Coaching client representatives in effective communication with the public and employees.
- Studying the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services.
- Preparing and editing organizational publications, including employee newsletters or stockholders' reports, for internal and external audiences.
Committees
- Growth Council Committee.
- Patient Experience Committee.
- Business Development Committee.
- Marketing Committee.
- Updating and maintaining Web content.
- Conferring with managers to identify trends and group interests and providing advice on business decisions.
Accomplishments
- Strong Community Data Base.
- Collaborated with 16 cooperate ( Global, Governmental & Semi-Governmental) in the development of Business Development.
- Supervised team of 2 staff members.
- Achieved 85% by completing KPIs with accuracy and efficiency.
Interests
- People Experience
- Public Relation
Timeline
Key Account Manager
AHMC, Al Dara Hospital and Medical Center
08.2021 - Current
Retail Manager (assignment)
AHMC _ Aldara Hospital and Medical Services
09.2020 - Current
CEO Office Manager
AHMC, Al Dara Hospital
10.2018 - 01.2021
Vice Chairman Office Manager
RGTS, Al Raha Group for Technical Services
01.2011 - 05.2018
Office Manager
Ali Bakhtiar Designs
01.2008 - 01.2010
Bachelor’s degree - Clinical Psychology
Lebanese University
09.2002 - 06.2006
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