Microsoft Office
Fatima Asuncion Gomez Garcia
Operations Manager
Santa Ana
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success with a focus on providing superior customer service or sales service, in my ability to meet and exceed the expectations of clients and contribute effectively in a dynamic work environment.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Operations Manager
Speridian Technologies, S.A De C.V.
03.2021 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager of Operations
Icall Marketing- Health Benefits Services
12.2018 - 03.2021
- Managed sales, vendor list, repoting and operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Reported issues to higher management with great detail.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Recruitment Assistant
People Source Staffing
02.2013 - 11.2013
- Assisting with reference checks, background screenings, and finalizing employment contracts.
- Collaborated with HR team to develop targeted recruitment strategies for hard-to-fill roles, resulting in successful hires.
- Promptly corresponded with applicants and coordinated and conducted interviews, drug tests.
- Set up orientations and initial training for new employees.
- Participated in job fairs to recruit new talent.
- Reached out to new hires to check for issues and welcome to company.
- Hired employees and initiated new hire paperwork process.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
General Clerk II - Customer Service Representative
Serco
01.2012 - 02.2013
- Interacted with customers by phone, email, or sms to provide information for OBAMA CARE policies.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Processed documents and update customer information to appropriate database for customers to maintain policies before deadline.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for customer profiles.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations with customers.
Secretary's Assistant
Superior Senior Care
01.2010 - 02.2012
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main CNA files.
- Performed research to collect and record senior care data.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Responded to inquiries from callers seeking information.
- Created and updated physical record files to maintain current, accurate, and compliant documentation.
- Provided professional services and support in a dynamic work environment.
- On call 24/7 to assure all clients received our service and always had proper care from our CNA member.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, Ar. 05.2001 -
Skills
Software
Problem solving and communciation skills
Soft Skills
Hard Skills
Timeline
Operations Manager
Speridian Technologies, S.A De C.V.
03.2021 - Current
Manager of Operations
Icall Marketing- Health Benefits Services
12.2018 - 03.2021
Recruitment Assistant
People Source Staffing
02.2013 - 11.2013
General Clerk II - Customer Service Representative
Serco
01.2012 - 02.2013
Secretary's Assistant
Superior Senior Care
01.2010 - 02.2012
High School Diploma -
Siloam Springs High School
05.2001 -
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