Microsoft Office
Fatima Asuncion Gomez Garcia
Operations Manager
Santa Ana
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success with a focus on providing superior customer service or sales service, in my ability to meet and exceed the expectations of clients and contribute effectively in a dynamic work environment.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Operations Manager
Speridian Technologies, S.A De C.V.
Santa Ana, El Salvador
03.2021 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and implemented strategies to maximize customer satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager of Operations
Icall Marketing- Health Benefits Services
Springdale, Ar. (Remote)
12.2018 - 03.2021
- Managed sales, vendor list, repoting and operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Reported issues to higher management with great detail.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Recruitment Assistant
People Source Staffing
Springdale, Ar.
02.2013 - 11.2013
- Assisting with reference checks, background screenings, and finalizing employment contracts.
- Collaborated with HR team to develop targeted recruitment strategies for hard-to-fill roles, resulting in successful hires.
- Promptly corresponded with applicants and coordinated and conducted interviews, drug tests.
- Set up orientations and initial training for new employees.
- Participated in job fairs to recruit new talent.
- Reached out to new hires to check for issues and welcome to company.
- Hired employees and initiated new hire paperwork process.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
General Clerk II - Customer Service Representative
Serco
Rogers, Ar.
01.2012 - 02.2013
- Interacted with customers by phone, email, or sms to provide information for OBAMA CARE policies.
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Processed documents and update customer information to appropriate database for customers to maintain policies before deadline.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for customer profiles.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations with customers.
Secretary's Assistant
Superior Senior Care
Fayetteville, Ar.
01.2010 - 02.2012
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main CNA files.
- Performed research to collect and record senior care data.
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Responded to inquiries from callers seeking information.
- Created and updated physical record files to maintain current, accurate, and compliant documentation.
- Provided professional services and support in a dynamic work environment.
- On call 24/7 to assure all clients received our service and always had proper care from our CNA member.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, Ar. 05.2001 -
Skills
Cross-Functional Collaboration
Problem-solving abilities
Client Relations
Customer Relationship Management
Management Team Building
Quality Assurance
Customer Service
Attention to Detail
Reliability
Multitasking Abilities
Employee Motivation
Software
Problem solving and communciation skills
Soft Skills
Hard Skills
Timeline
Operations Manager
Speridian Technologies, S.A De C.V.
03.2021 - Current
Manager of Operations
Icall Marketing- Health Benefits Services
12.2018 - 03.2021
Recruitment Assistant
People Source Staffing
02.2013 - 11.2013
General Clerk II - Customer Service Representative
Serco
01.2012 - 02.2013
Secretary's Assistant
Superior Senior Care
01.2010 - 02.2012
High School Diploma -
Siloam Springs High School
05.2001 -