FATIMAH A. ALMOWALAD
Riyadh
Summary
Dedicated professional with a strong focus on client retention and customer satisfaction. Demonstrates exceptional team leadership skills, driving collaborative success and fostering a positive work environment. Committed to achieving excellence in service delivery and enhancing organizational growth through strategic initiatives.
Overview
13
13
years of professional experience
2017
2017
years of post-secondary education
Work history
Client advisor
BALANCIAGA
Riyadh, Riyadh Region
2025.02 - Current
- Facilitated client onboarding for streamlined experience.
- Maintained comprehensive knowledge of products to provide informed suggestions.
- Sourced new business through strategic networking to maximise investment opportunities.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Identified client needs with precision, enhancing product recommendation accuracy.
Fashion consultant
Chalhoub Group - Carolinaherrera CH
2023.11 - Current
- Quickly responded to customer queries or complaints, resolving issues promptly and professionally.
- Presented fresh fashion ideas to clients, increasing their wardrobe versatility.
- Trained new hires in customer service standards and product knowledge, fostering a consistent brand image across all staff members.
- Worked closely with management on inventory control procedures ensuring smooth running of store operations.
ASSISTANT STORE MANAGER
ALHOKAIR FASHION
Riyadh
2020.08 - 2025.05
- Training new employees to work.
- Solving problems related to customers and employees.
- Achieving the goals of sales.
- Monthly reports on employee performance and sales of the exhibition.
SALES OFFICER
INTERNATIONAL ADVANCED RETAIL COMPANY
Riyadh
2017.11 - 2019.08
- Implemented effective sales presentations for increased product awareness.
- Boosted market share by implementing innovative sales strategies.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
RECEPTIONIST
AL MANA GROUP HOSPITAL
Jubail
2012.11 - 2015.04
RECEPTIONIST & MEDICAL RECORDS
JUBAIL MEDICAL COMPLEX
Jubail
2012.04 - 2012.09
Education
HIGH SCHOOL DIPLOMA - General
HIGH SCHOOL
Jubail, Eastern ProvinceSTORE MANAGER - RETAIL DEVELOPMENT PROGRAM LEVEL 1
ALHOKAIR FASHION
2018.04 - 2025.05
Skills
- Customer satisfaction drive
- Team Leadership
- Client retention focus
Languages
Arabic
Native
English
Intermediate
References
References available upon request.
Timeline
Client advisor
BALANCIAGA
2025.02 - Current
Fashion consultant
Chalhoub Group - Carolinaherrera CH
2023.11 - Current
ASSISTANT STORE MANAGER
ALHOKAIR FASHION
2020.08 - 2025.05
STORE MANAGER - RETAIL DEVELOPMENT PROGRAM LEVEL 1
ALHOKAIR FASHION
2018.04 - 2025.05
SALES OFFICER
INTERNATIONAL ADVANCED RETAIL COMPANY
2017.11 - 2019.08
RECEPTIONIST
AL MANA GROUP HOSPITAL
2012.11 - 2015.04
RECEPTIONIST & MEDICAL RECORDS
JUBAIL MEDICAL COMPLEX
2012.04 - 2012.09
HIGH SCHOOL DIPLOMA - General
HIGH SCHOOL