Fatimah Al-Omari

• Improved processes, productivity and profitability through monitoring and assessment.
• Adapted session delivery to meet specific needs of professional learners within different environments.
• Produced training and supportive materials tailored to organizational needs.
• Brainstormed ideas with clients and stakeholders to maximize project potential.
• Developed soft skills by providing training in time-management, problem-solving, and effective communication.
  
  
  
  

• Trained and mentored direct reports within Quality Assurance department.
• Coordinated audits with regulatory agencies to verify compliance.
• Worked with internal teams to evaluate and implement quality initiatives.
• Followed up on corrective action required to verify resolution.
  
  
  

While I was working in AlTawkilat company, I worked with many departments , which influenced and developed my experiences i Worked in: Toll-Free Numbers Department, Sales Department, Car Rental Company Department. In addition, I also moved between brands and gained more experience, such as (GM, Infiniti, Maserati) and from my daily tasks:
Assist customers with various questions using product knowledge and service expertise.
Dealing with customer complaints and providing appropriate solutions to ensure positive results.
Handled phone, email and social media inquiries with consistent customer service across multiple channels.
Assist customers with complaints and investigate issues and provide the right solution .