FATIMAH ALASMARI
Riyadh
Summary
Dynamic professional with expertise in Microsoft Office, communication, and leadership. Skilled in training and development, negotiation, and report-writing. Committed to leveraging these skills to drive organisational success and foster team growth.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work history
Business Operations Executive
Tahaluf Events Ltd. Company
Riyadh, Riyadh Region
08.2024 - Current
- Working on the Etimad platform to upload tenders, submit technical and financial proposals, and manage contracts and guarantees.
- Participating in the organization and coordination of major events such as the LEAP and Cityscape exhibitions in collaboration with government entities.
- Working and collaborating with other teams within the company, such as coordinating with logistics operations and the hospitality team, to ensure the acquisition of high-quality products and services during the event.
- Working with various teams to address operational challenges and find solutions.
- Receiving guests and VIPs and providing them with information about the schedules and locations within the venue.
CUSTOMER SERVICE SUPERVISOR
RIYADH AIRPORTS
03.2020 - 07.2024
- Create a daily and monthly reports
- Oversee agent's performance and evaluate them
- Coordinate with all partner
CUSTOMER SERVICE REPRESENTATIVE
RIYADH AIRPORTS
02.2019 - 02.2020
- Provide excellent customer care to passengers
- Handling customer complaints
- Organize all lost properties and storage them
- Gather information to return lost items in terminals to true owners
REAL ESTATE REPRESENTATIVE
SALEHA HAZAZI REAL ESTATE COMPANY
09.2018 - 11.2018
- Assisting sellers and buyers in marketing property for the right price
- Building and managing client databases
QUALITY ASSURANCE SUPERVISOR
GLOBE MED INSURANCE COMPANY
12.2015 - 05.2016
- Organize all customer records
- Create a daily and monthly reports
- Create process training
- Quality control
CUSTOMER SERVICE AGENT
GLOBE MED INSURANCE COMPANY
09.2015 - 11.2015
- Handling incoming or outgoing customer calls
- Identify customer needs, answer question and solve problems
Education
Bachelor of English Language and Literature -
IMAM MUHAMMAD BIN SAUD ISLAMIC UNIVERCITY
Professional Master of Business Administration-MBA -
London College for Professional Training
Skills
- Microsoft Office
- Communication
- Training and development
- Leadership
- Negotiation
- Report-writing
Timeline
Business Operations Executive
Tahaluf Events Ltd. Company
08.2024 - Current
CUSTOMER SERVICE SUPERVISOR
RIYADH AIRPORTS
03.2020 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
RIYADH AIRPORTS
02.2019 - 02.2020
REAL ESTATE REPRESENTATIVE
SALEHA HAZAZI REAL ESTATE COMPANY
09.2018 - 11.2018
QUALITY ASSURANCE SUPERVISOR
GLOBE MED INSURANCE COMPANY
12.2015 - 05.2016
CUSTOMER SERVICE AGENT
GLOBE MED INSURANCE COMPANY
09.2015 - 11.2015
Bachelor of English Language and Literature -
IMAM MUHAMMAD BIN SAUD ISLAMIC UNIVERCITY
Professional Master of Business Administration-MBA -
London College for Professional Training
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