Fatimah Al Dandashi
Jeddah,02
Summary
Dynamic leader with proven expertise in strategic planning and team leadership honed at Beauty Care Company. Excelled in enhancing customer satisfaction and employee productivity, achieving departmental goals through effective decision-making and performance management. Skilled in relationship building and staff management, consistently fostering a culture of excellence and engagement.
Overview
15
15
years of professional experience
Work History
Centre Manger
Beauty Care Company
01.2020 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Established team priorities, maintained schedules and monitored performance.
- In addition to working on computers and office programs, entering reports, conducting financial calculations, preparing job performance index reports, and achieving the required goals.
- Developed and maintained relationships with customers and suppliers through account development.
Supervisor
Beauty Care Company
01.2014 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Receptionist Administrator
Women's Beauty Center Clinic "Biosphere "
01.2010 - 12.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
Education
Ph.D. - English Literature
Al-Baath University
Homs - Syria Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Relationship building
- Strategic planning
- Staff management
- Schedule preparation
- Performance management
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Centre Manger
Beauty Care Company
01.2020 - 12.2024
Supervisor
Beauty Care Company
01.2014 - 12.2019
Receptionist Administrator
Women's Beauty Center Clinic "Biosphere "
01.2010 - 12.2013
Ph.D. - English Literature
Al-Baath University
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