Website Development
Fatimah Aldossary
Travel Consultant
Dharan
Summary
Experienced, strategic professional who understands the supreme importance of excellent customer service in the hospitality industry offering comprehensive experience of 3 years in Travel Industry. Builds excellent rapport with industry stake holders such as, Hotel Managers, and Directors internal and external cross functional contributors to exceed organizational/client expectations. Self-motivated, technically gifted, and proficient in developing creative and customer preferred fare quotations and solutions to boost revenue.
Overview
3
3
years of professional experience
4041
4041
years of post-secondary education
2
2
Languages
Work History
Travel Consultant
Dnata Travel Limited Company
07.2024 - Current
- Managed travel and meeting requirements for Boehringer Ingelheim International GmbH (Boehringer).
- Reconciling Johnson & Johnson Medical invoices.
- Venue sourced for clients based on customer interests, budgets, and availability.
- Listened to concerns and complaints from customers and promptly addressed issues.
- Followed up with clients after trips to confirm event satisfaction.
- Collaborated with hotel and restaurant services to provide custom experiences for clients.
- Booked transportation and hotel reservations, using online tools and telephone.
- Offered creative solutions to customer inquiries and concerns while providing impeccable customer service.
- Managed end-to-end event planning.
- Provided crowd management and on-site support.
- Negotiated with suppliers to meet client requirements and budget.
- Reconciled post-event to calculate savings and generate reports.
Meeting Planner
Dnata Travel Limited Company
01.2024 - 06.2024
- Managed travel and meeting requirements for Johnson & Johnson Medical Saudi Arabia.
- Handled congress registration.
- Coordinated air travel.
- Arranged ground transport (transfers, train).
- Booked hotel accommodations.
- Processed visas.
- Utilized the Sabre Reservation system and worked with suppliers.
Reservation Sales Agent
Dnata Travel Limited Company
05.2022 - 12.2023
- Managed travel logistics and accommodation bookings for PriceWaterhouseCoopers using the Galileo Reservation system.
- In addition training newly recruited staffs and invoicing reconcile.
- Processed reservations booked via phone, online and Galileo Reservation systems.
- Answered phones to assist customers in making, altering, or cancelling reservations.
- Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency.
- Leveraged systems to enter new bookings and modify existing bookings.
- Prepared customer invoices and accepted payment.
Education
Diploma - Software Development
International Technical College
Al `Aziziyah, Saudi Arabia02-2022
High school -
The Third High School
Dhahran, Saudi Arabia08-2018
Skills
- Cambridge Preliminary English Certification
- Information Technology Skills
- Proficient in Microsoft Office
- Meetings & events management
- Account Reconciliation
- Travel arrangements
- Reservations management
Accomplishments
- Achieved Najm Award through effectively managing the Dnata Away day event.
Software
Additional Information
Reference
Rifak Riza
MG&E Officer
Mobile - 506677428
Email - rifak.riza@dnata.com
Ahmed Medhat
Supervisor – MG&E
Mobile - 552738311
Email - ahmed.medhat@dnata.com
Timeline
Travel Consultant
Dnata Travel Limited Company
07.2024 - Current
Meeting Planner
Dnata Travel Limited Company
01.2024 - 06.2024
Reservation Sales Agent
Dnata Travel Limited Company
05.2022 - 12.2023
Diploma - Software Development
International Technical College
High school -
The Third High School
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