Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Custom
Timeline
Generic

FATIMAH ALDOSSARY

Jubail,Saudi Arabia

Summary

Dynamic HR professional seeking to leverage extensive experience in talent acquisition and employee relations to contribute to a forward-thinking organization. Committed to fostering a positive workplace culture and enhancing employee engagement.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Home Ownership Division

Saudi Aramco Company
Ras Tanura, Saudi Arabia
01.2025 - 07.2025
  • Providing HR policy guidance on Home Ownership projects.
  • Supporting and guiding employees on Home Ownership related matters.
  • Maintaining accurate records and reports related to Home Ownership HR matters.
  • Managing home loan applications, modifications, and cancellations via SAP system.
  • Approving or disapproving home loans applications based on availability of funds, level of operation, and planned quarterly commitments.
  • Resolving all inquiries and requests related to the home ownership program via email, phone, and 1HR Case Management on a daily basis to ensure timely and effective support, thereby meeting the Key Performance Indicator ( KPI).
  • Preparing and sending daily payment reports to the unit head related to home ownership payments.
  • Conducting quarterly home ownership program sessions for employees to provide clarity on program policies and eligibility criteria.

Special Benefits Committee & Compensation Group - Personnel Support Services unit

Saudi Aramco Company
Dhahran
10.2022 - 12.2024
  • Assigned tasks to teams and oversaw workflows on behalf of the group leader.
  • Collected, analyzed, and validated data/evidence to support case resolutions for retirees and active employees, ensuring compliance with HR policies.
  • Prepared a clear and concise presentation of each case to the Vice President.
  • Presented case summaries to the Vice President and provided actionable recommendations for decision-making.
  • Signed and administered service awards to recognize employee contributions, aligning with organizational recognition programs.
  • Prepared service awards for current employees to recognize their contributions.
  • Supported all internal and external HR-related inquiries and requests (100+ monthly) via email, phone, and 1HR Case Management.
  • Reviewed employee data using the SAP system for accuracy and compliance.
  • Updated the list of ex-employees and active employees for tracking purposes.
  • Acquired, conducted, handled and emphasized general Personnel policies, and all types of medical cases.

Recruitment Coordinator

Massadr Human Resources Services Company
Khobar, Saudi Arabia
07.2020 - 09.2022
  • Sourced and attract candidates by using job portals, such as Bayt.com, LinkedIn & Naukrigulf.
  • Posted job advertisements in job portals for various vacancies.
  • Comprehending the job order and analyzing the requirements in different categories received from our clients which are: ( Samref, Maaden, SECO, Siemens).
  • Conducted initial interviews with candidates by phone.
  • Screened candidates' resumes and applications.
  • Prepared job offers and employment for the selected candidates.
  • Prepared employment contract renewal.
  • Follow up with the overseas agencies on the recruitment pipelines.
  • Assisted in entering the required data for launching the ERP system.
  • Supported and organized the Talent Acquisitions meetings.
  • Arranged the business trips for the employees.
  • Arranged the Training Sessions for the current employees and orientation programs for the new employees.

Customer Service Coordinator

Dr. Sulaiman Al-Habib Hospital
Khobar
04.2019 - 03.2020
  • Handled patients and greeted them in a friendly, professional manner using the suggested script.
  • Booked, rescheduled, and canceled appointments under patients' requests.
  • Entered patients' information into a patient information system.
  • Ensured customer satisfaction and assisted them with issues related to their health.
  • Developed knowledge of patient needs and trends to improve patient satisfaction and loyalty.

Education

CIPD level 5 -

Avado
05.2024 - 07.2025

Master Degree - Business Administration

Swiss Business School
Zurich
11.2021 - 10.2022

Bachelor of Arts - English Language and Literature

Imam Abdulrahman Bin Faisal University
Dammam, Eastern Province
06.2015 - 12.2018

Skills

  • Database management
  • Analytical skills
  • Recruitment
  • Leadership
  • Customer Service Excellence
  • Employee Relation
  • SAP
  • ERP
  • Microsoft office
  • HR Case Management

Certification

  • Certified KPI Professional Training Course, THE KPI INSTITUTE, 07/01/23
  • Information Security Essentials (SAP), Saudi Aramco, 01/01/24
  • Leadership course, Saudi Aramco, 06/01/20
  • The Future Path Program for Career Preparation, Mohammed bin Salman Foundation Misk, 08/01/22
  • Effective Customer Service Excellence, Asharqia Chamber, 10/01/18
  • Human Resources Management Training, Technical and Vocational Training Corporation, 10/01/19
  • Conflict Management course, Saudi Aramco, 12/01/23

Accomplishments

  • Created employee and retiree tracker for tracking their requests and presented 90+ employees and retirees' requests to Special Benefits committees., Saudi Aramco
  • Hired 100+ employees for internal and external hiring., Massadr Human Resources company

Languages

English
Fluent
Arabic
Native

Custom

Available on request

Timeline

Home Ownership Division

Saudi Aramco Company
01.2025 - 07.2025

CIPD level 5 -

Avado
05.2024 - 07.2025

Special Benefits Committee & Compensation Group - Personnel Support Services unit

Saudi Aramco Company
10.2022 - 12.2024

Master Degree - Business Administration

Swiss Business School
11.2021 - 10.2022

Recruitment Coordinator

Massadr Human Resources Services Company
07.2020 - 09.2022

Customer Service Coordinator

Dr. Sulaiman Al-Habib Hospital
04.2019 - 03.2020

Bachelor of Arts - English Language and Literature

Imam Abdulrahman Bin Faisal University
06.2015 - 12.2018

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FATIMAH ALDOSSARY