Fatimah Alobaida
Dammam
Summary
Focused customer service professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers., as well as a passion for always improving numbers, enhancing knowledge, and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Account Manager
Tawuniya Insurance Company (Osous Agency)
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Commercial Executive
Tawuniya Insurance Company (Osous Agency)
08.2021 - 12.2023
- Answered calls promptly resolving or escalating issues to maintain client satisfaction
- Established strong rapport with clients
- Exhibited positive brand ethos and integral values in internal and external correspondence
- Handled a range of insurance queries from the quotation stage to renewal
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Generated quotes and proposals for clients
- Processed customer instructions for policy amendments.
Customer Service Officer
Fitness time
01.2020 - 05.2021
- Recorded and processed customer data accurately
- Offered detailed advice on product and service benefits
- De-escalated objections and disputes professionally to maintain customer satisfaction
- Drove sales by verifying customers were constantly informed of the latest products and services available.
Education
Insurance Foundation professional exam - IFCE
The Financial Academy
Dammam, Eastern Province01.2021
Diploma - Business Administration, Finance
Imam Abdulrahman University, Community College
Dammam, Eastern Province01.2019
Skills
- Proficient in MS office (MS Word, MS Excel, MS PowerPoint)
- Ability to interact with others - an excellent knowledge of new media and communication skills
- Adaptable - easiness to adapt to new things within a short period of time
- Strong analytical ability - problem-solving and decision-making based on logic
- Learning ability - quick learner
- Self-motivated - passionate to work
- Attention to detail - proficient in proofreading financial reports
- Accuracy - the ability to do multiple tasks with accurate results
- Persuading skills - passionate to learn a new technique in order to improve the work process
Volunteer Training Program
- Volunteer, Kingdom Volunteer Team, Khobar, Eastern Province, Saudi Arabia, 11/2019
- Volunteer, King Abdulaziz cultural center (ithra), Dhahran, Eastern Province, Saudi Arabia, 10/2019
- Summer Training, Saudi fransi bank, Riyadh, Riyadh Region, Saudi Arabia, 07/2018
- Training Program, Asharqia chamber, Khobar, Eastern Province, Saudi Arabia, 07/2019
Courses
- March 2024
customer relationship management, Khobar, Eastern Province
- June 2022
Combating insurance fraud, Khobar, Eastern Province
- February 2022
Medical insurance, Khobar, Eastern Province
- December 2021
AML Terrorism financing & KYC Principle, Khobar, Eastern Province
Timeline
Account Manager
Tawuniya Insurance Company (Osous Agency)
01.2023 - Current
Commercial Executive
Tawuniya Insurance Company (Osous Agency)
08.2021 - 12.2023
Customer Service Officer
Fitness time
01.2020 - 05.2021
Insurance Foundation professional exam - IFCE
The Financial Academy
Diploma - Business Administration, Finance
Imam Abdulrahman University, Community College
Similar Profiles
Dana AbdulhadiDana Abdulhadi
Sr. Manager - Relationship Management at Tawuniya Insurance CompanySr. Manager - Relationship Management at Tawuniya Insurance Company
Abdulmajeed AlsubaihiAbdulmajeed Alsubaihi
Senior Talent Acquisition Specialist at Meena Health (Tawuniya Insurance Company)Senior Talent Acquisition Specialist at Meena Health (Tawuniya Insurance Company)
Maha AljarallahMaha Aljarallah
Policy Administration Executive at Tawuniya Insurance CompanyPolicy Administration Executive at Tawuniya Insurance Company