Fatimah Alobaida
Dammam
Summary
Focused customer service professional skilled in lead generation, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers., as well as a passion for always improving numbers, enhancing knowledge, and exceeding expectations.
Overview
4
4
years of professional experience
Work History
Account Manager
Tawuniya Insurance Company (Osous Agency)
2023.01 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Commercial Executive
Tawuniya Insurance Company (Osous Agency)
2021.08 - 2023.12
- Answered calls promptly resolving or escalating issues to maintain client satisfaction
- Established strong rapport with clients
- Exhibited positive brand ethos and integral values in internal and external correspondence
- Handled a range of insurance queries from the quotation stage to renewal
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Generated quotes and proposals for clients
- Processed customer instructions for policy amendments.
Customer Service Officer
Fitness time
2020.01 - 2021.05
- Recorded and processed customer data accurately
- Offered detailed advice on product and service benefits
- De-escalated objections and disputes professionally to maintain customer satisfaction
- Drove sales by verifying customers were constantly informed of the latest products and services available.
Education
Insurance Foundation professional exam - IFCE
The Financial Academy
Dammam, Eastern Province01.2021
Diploma - Business Administration, Finance
Imam Abdulrahman University, Community College
Dammam, Eastern Province01.2019
Skills
- Proficient in MS office (MS Word, MS Excel, MS PowerPoint)
- Ability to interact with others - an excellent knowledge of new media and communication skills
- Adaptable - easiness to adapt to new things within a short period of time
- Strong analytical ability - problem-solving and decision-making based on logic
- Learning ability - quick learner
- Self-motivated - passionate to work
- Attention to detail - proficient in proofreading financial reports
- Accuracy - the ability to do multiple tasks with accurate results
- Persuading skills - passionate to learn a new technique in order to improve the work process
Volunteer Training Program
- Volunteer, Kingdom Volunteer Team, Khobar, Eastern Province, Saudi Arabia, 11/2019
- Volunteer, King Abdulaziz cultural center (ithra), Dhahran, Eastern Province, Saudi Arabia, 10/2019
- Summer Training, Saudi fransi bank, Riyadh, Riyadh Region, Saudi Arabia, 07/2018
- Training Program, Asharqia chamber, Khobar, Eastern Province, Saudi Arabia, 07/2019
Courses
- March 2024
customer relationship management, Khobar, Eastern Province
- June 2022
Combating insurance fraud, Khobar, Eastern Province
- February 2022
Medical insurance, Khobar, Eastern Province
- December 2021
AML Terrorism financing & KYC Principle, Khobar, Eastern Province
Timeline
Account Manager
Tawuniya Insurance Company (Osous Agency)
2023.01 - Current
Commercial Executive
Tawuniya Insurance Company (Osous Agency)
2021.08 - 2023.12
Customer Service Officer
Fitness time
2020.01 - 2021.05
Insurance Foundation professional exam - IFCE
The Financial Academy
Diploma - Business Administration, Finance
Imam Abdulrahman University, Community College
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